\nAbout the Role\n\nWith deep experience working with the world’s leading brands, our Technical Account Managers — experienced engineers, developers and product managers — know how to build, implement and manage the kinds of sophisticated solutions that power the best digital marketing strategies in the world. Our team has years of experience in tech, many of those devoted to understanding technology and driving results in the digital marketing space. We have been “behind the curtain” helping brands in every major vertical by developing examples, guiding advanced integrations, and building the expertise necessary to accelerate results and success. We are inquisitive, inclusive, and insightful, and are at our best when we lift each other up to achieve common goals. We value diverse input and are looking for a TAM team member who wants to contribute to something spectacular.\n\nAbout You\n\nYou are passionate about the customer experience, technology, and can personally relate to a developer or product manager’s struggles. You help bridge the gap between technical and non-technical folks and frequently interact with development, product, marketing, and leadership contacts from our largest clients. You want to be the Airship product expert, understanding the client’s use-cases to help guide their technical teams toward continued success with Airship products and services.\n\nResponsibilities\n\n\n* Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines.\n\n* Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise.\n\n* Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders.\n\n* Provide world-class support by taking ownership for customer challenges from initial contact to deploy including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end.\n\n* Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions.\n\n* Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services.\n\n* Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.\n\n* Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Airship products.\n\n* Contribute to the development of Technical Account Management policies and procedures.\n\n\n\n\nRequired Skills and Experience\n\n\n* 3+ years of technical client-facing experience \n\n* Working knowledge of Linux and/or Mac OS X command line\n\n* Able to read code and write code in Python, Java, Objective-C, or a similar object-oriented language\n\n* Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle\n\n* Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers\n\n* Outcome based time management skills\n\n* Ability to work in a team environment while working independently\n\n\n\n\nOptional, but definitely a plus\n\n\n* Knowledge of how to leverage APIs\n\n* Comfortable with iOS and Android mobile platforms and their development tools\n\n* Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS); combined with SaaS product environment\n\n* Skills with Apple Wallet, Android Pay or other Digital Wallet platforms\n\n* Familiarity with Email specific terms and configuration\n\n* Understanding of routing and processes around SMS\n\n* Bilingual in Spanish/English or other languages a plus\n\n\n\n\nCompensation at Airship\nAirship’s compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $95,800-$105,000 per year. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.\n\nCCPA disclosure notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Mobile, Marketing, Android and Sales jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPortland, Oregon, United States

About our Web team\nThe Web Team is full of talented engineers who write good code and care about building great products. Our primary responsibility is Airship’s customer dashboard, which consists of a TypeScript/React frontend,Python/Django middle-end, and a Postgres database. \n\nWe collaborate very closely with our Product Management and Program Management teams as well as our other engineering teams. We collectively strive to make the dashboard a joy to use for our customers, and our engineers have frequent and vital opportunities to help decide how to accomplish that goal. \n\nWe want to hire a great human who is also a great engineer. We hope that you can hit the ground running and that your experience, drive, and ability to work well with others can help our team grow. \n\nAbout the role\nYou'll be joining our Paris web team and be responsible for: \n- Working on our customers dashboard (React and Typescript) which powers experiences on millions of mobile devices all over the world\n- Contributing to our Frontend APIs developed in Python and make them stronger\n- Providing technical leadership  to the team; teaching, supporting, doing code reviews, and providing guidance \n\nYou'll be working in an international environment and on complex and challenging projects. Web Engineers at Airship are responsible for maintaining, improving, and extending the dashboard that our customers use every day. They weave Python, TypeScript, React, and CSS together to create new ways for companies to inform and engage with their customers. \n\nIn an average week, you will:\n\n- Collaborate with teammates in other functional roles, including Product Managers, Platform Engineers, and Program Managers\n- Read, understand, and write code (primarily TypeScript and Python)\n- Provide technical design input for, and development of, new features that will continue to push our messaging platform forward\n- Work with Infrastructure, QA, and other Engineers to troubleshoot issues that are escalated through Support\n- Test changes, both manually and by writing and updating unit and integration tests\n- Attend meetings with the team, including sprint planning, backlog refinement, and retrospectives\n- Work with a strong, cross-team group of WebEngineers to build a consistent and maintainable platform\n- Deploy multiple changes to production using feature flags to control end-user visibility\n\nThis job can be based everywhere in France and so to full remote status.\n\nAbout You \n- You have 5+ years of experience in an engineering role Proven experience on React/Typescript and Python (Django is a plus)\n- Established history of providing technical leadership for projects and/or teams \n- Strong communication skills (both verbally and in writing) in french and english \n- Experience using JavaScript/Typescript to build rich user interfaces \n- Your impact is maximized by the work you do through others through your mentorship, teaching, support, code review, and technical guidance. You value continuous improvement, both for yourself and your team. Most importantly, you see a job like this as an opportunity to learn on a daily basis and help others do the same. \n\nBonus Points \n- Testing enthusiasm \n- Experience working in a cloud environment \n\nAirship has a fantastic career path for developing software engineers like yourself, including support to grow your career with regular 1:1s, Hack Week, multiple review cycles per year, a professional development fund, and a formal mentorship program.\n\nWe look forward to hearing from you!\n\nAbout Airship\n\nMarketers, mobile product owners and developers at thousands of the world’s most admired companies rely on Airship’s App Experience Platform to create and adapt powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved. \n\nWith the dawn of apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation, proactive in-app conversations and now rich in-app experiences that business users can create and adapt on their own — with no ongoing developer support or app update required.\n\nLearn more about Airship here: Airship Newsroom \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Web Developer, Cloud, CSS, Python and Mobile jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance

About You\n \nAirship is looking for a Senior Product Designer with a passion for designing user experiences that solve customer problems. You enjoy being involved in every aspect of the product development cycle; starting with customer interviews, then collaboratively designing and building features as a part of a team. You have an eye for detail while also seeing the big picture. You strive to create the most usable and accessible interfaces.\n \nAt Airship, our mission is to connect brands with their consumers through relevant and timely messages across mobile, web, sms, email and more. Airship will support your career growth with regular 1:1s, multiple review cycles per year, a professional development fund, and mentor/mentee opportunities.\n \nApply today and help us create an intuitive interface that enables our customers to orchestrate delightful experiences across multiple channels.\n \nAbout the Position\n \nIn your first few months, you will:\n●      Learn the ins and outs of the design process at Airship\n●      Join the design team for regular syncs, critiques and team activities\n●      Become familiar working with and contributing to Airship’s design system\n●      Work collaboratively with product managers, engineers and other product designers\n●      Interview customers as part of a product discovery trio\n●      Create sketches and wireframes to explore solutions\n●      Write component-based front-end code\n           \nIn your first 6 months, you will:\n●      Create user flows outlining each touch-point of a workflow\n●      Present solutions you have designed for feedback\n●      Iterate on designs based on customer usability sessions\n●      Build prototypes to convey designs and interactions\n \nIn your first year, you will:\n●      Facilitate a design sprint to gain a shared understanding of the problem and solution space\n●      Lead the design process though the product development lifecycle on a project\n \nPluses\n●      3+ years designing and building user interfaces\n●      Coding component-based products with HTML, CSS and React\n●      Building and implementing design systems\n●      Facilitating design sessions with product manager and engineering\n●      Using Figma to create designs and prototypes\n \nThe Design Team would love to see your work. Please submit a portfolio link or design samples with your application. Thank you!\n \n \n \n\nAbout Airship\n\nMarketing and digital experience teams at thousands of the world’s most admired companies rely on Airship’s Customer Engagement Platform to create deeper connections with customers by delivering incredibly relevant, orchestrated messages on any channel. \n\nFounded in 2009 as a pioneer in push notifications, Airship now gives brands the user-level data, engagement channels, AI orchestration and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet cards and more to exactly the right person in exactly the right moment — building trust, boosting engagement, driving action and growing value.\n\nLatest press releases and news articles: Airship Newsroom \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Product Designer, CSS and Mobile jobs that are similar:\n\n $65,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPortland