About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play
As a Training Specialist, you’ll design, develop, and deliver training that helps internal teams, customers, and external partners build confidence with Kite. You’ll partner closely with stakeholders across the business to understand what learners need most, translate that into clear learning objectives, and create engaging resources that support product adoption, customer satisfaction, and stronger day-to-day execution.
- Design scalable training programs that support business goals, customer outcomes, and internal enablement
- Develop customer onboarding programs and on-camera instructional videos that accelerate time to value
- Facilitate virtual training sessions and webinars for customers and internal teams
- Partner with cross-functional stakeholders to assess needs and coordinate new learning resources
- Keep training content aligned with product updates, customer workflows, and evolving priorities
- Pilot new training approaches to expand reach and improve learner engagement
- Use feedback, participation data, completion rates, and performance metrics to evaluate effectiveness and refine content
- Maintain training materials to ensure they stay accurate, current, and easy to use
- Occasional travel may be required
Experience You Bring
- 5+ years of customer service, customer success, or training experience in a SaaS business
- 2+ years of experience creating and delivering training, onboarding, or certification programs
- 2+ years of experience using a Learning Management System (LMS) to design, create, and deliver training programs
- Familiarity with Intellum is a plus
- Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design practices
- Strong written and verbal communication skills, including presenting to live and virtual audiences
- Experience measuring training effectiveness using learner feedback, engagement data, completion rates, or performance metrics
- Knowledge of adult learning principles, instructional design methodologies, and best practices for virtual learning
- Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds.
Pay transparency
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is
$52,125 to $64,900. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals. Salary and compensation
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Location
Chicago, Chicago, Illinois, United States
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