\n⭐ Who we are\nLodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! \n\n\nOur platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. \n\n\n⭐ Role Overview\nAt Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!\nAs a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.\n\n\n\n⭐ How will you make an impact?\n* Provide information and advice users on appropriate action to solve issues.\n* Respond to incoming requests for assistance via email, phone or chat.\n* Ensure nothing but excellent service and a high level of customer satisfaction.\n* Maintain client relationships through product support over the phone, email or chat.\n* Troubleshoot technical issues.\n* Report customers feedback/issues to relevant departments & Follow up.\n\n\n\n⭐ What makes you a great fit?\n* At least 2 years of experience in technical customer support or a similar role\n* You have outstanding verbal and written communication skills in English & Italian (desirable)\n* Easily connect with people and understand their issues.\n* Passion for creating the best customer experience ever.\n* Organized and able to handle multiple inquiries.\n* Positive attitude and sense of responsibility.\n* Familiar with cloud-based applications and internet expert.\n* Love taking ownership of side projects.\n\n\n\n\n\n\nWhy you’ll love us:\nYou’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.\n\n\nWhat's in it for you?\n\n\n🌎 The freedom to work from home.\n💰Salary in EUR/USD!\n🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.\n💟 Great culture & working environment with an international team of over 60 different nationalities.\n🎉 Travel to our yearly team-building events at company's expense.\n🤑 Boost your earning potential with our referral program that offers paid compensation.\n📈 Dive into a career adventure with endless opportunities for growth and development.\n💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.\n\n\nSo, what are you waiting for? Apply now!\nAll applications and CVs must be submitted in English 😉
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLATAM

\n⭐ Who we are\nLodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! \n\n\nOur platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. \n\n\nWe are currently seeking a highly motivated and diligent individual to help our payments team, focusing on managing cancellations and past due subscriptions for specific customer segments. This tasks involves logging the reasons for cancellations, processing these cancellations in the backend, and coordinate issues related to past due subscriptions. The ideal candidate will excel in a fast-paced environment, demonstrating exceptional focus, attention to detail, and the ability to work cohesively with a team under pressure. If you are passionate about delivering excellent service and have a knack for handling sensitive payment issues efficiently, we encourage you to apply for this dynamic and challenging position.\n\n\n\n⭐️ What you will be doing:\n* Enter the inbox and address the assigned cancellations requests \n* Log the cancellations reasons when available for reporting\n* Handle cancellations from past due subscriptions\n* Confirm actions to the our customers\n* Coordinate with the team when identifying any issue/request needing follow up \n* Report customers feedback/issues to relevant departments\n\n\n\n⭐️ What we are looking for:\n* Good Communication Skills: Ability to communicate clearly and effectively with customers and team members in writing.\n* Attention to Detail: Keen eye for detail to accurately log cancellation reasons and process cancellations in the backend without errors.\n* Problem-Solving Abilities: Capability to identify, analyze, and resolve issues related to cancellations and past due subscriptions efficiently\n* Organized and able to handle multiple inquiries\n* Positive attitude and sense of responsibility\n* Speed and Efficiency: Ability to work quickly without sacrificing accuracy, managing time effectively to handle high volumes of tasks\n* Familiar with cloud-based applications and internet expert\n* Teamwork Skills: Being a collaborative team member, capable of working well with others to achieve common goals and improve processes.\n* You have a computer and a good Internet connection\n* Ability to work remotely and independently\n\n\n\n\n\nWhy you’ll love us:\nYou’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.\n\n\nWhat's in it for you?\n\n\n🌎 The freedom to work from home.\n💰Salary in EUR/USD!\n🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.\n💟 Great culture & working environment with an international team of over 50 different nationalities.\n🎉 Travel to our yearly team-building **events at company's expense.\n🤑 Boost your earning potential with our referral program that offers paid compensation.\n📈 Dive into a career adventure with endless opportunities for growth and development.\n💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.\n\n\nSo, what are you waiting for? Apply now!\nAll applications and CVs must be submitted in English 😉 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Backend and Backend jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLATAM

\n⭐ Who we are \nLodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! \n\n\nOur platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. \n\n\n⭐ Role Overview\n\n\nAs a CRM Manager, you’ll be instrumental in developing high-impact initiatives focused on across the customer lifecycle (conversion, growth, retention and reactivation) that accelerate active customer growth and revenue generation.\n\n\nYou’ve managed teams that execute a high volume of engaging lifecycle campaigns in results-driven environments, have proven success improving metrics across different business goals, and developed experiment pipelines for continuous innovation – all with a highly empathetic, customer-centric mindset.\n\n\nAs the manager of the CRM team, you bring a proven track record of leading and coaching a high-performance team consisting of CRM specialists and repeated success driving strategic impact through a wide range of lifecycle marketing.\nYour efforts will increase conversion, boost engagement, drive retention, reduce churn and ultimately increase revenue and customer lifetime value.\n\n\n\n⭐ How will you make an impact?\n* Managing a team of three CRM specialists to execute CRM programs with excellence.\n* Analyzing market, customer and internal data to drive strategic and operational decisions.\n* Being an expert in CRM and marketing automation industry insights and trends to drive more informed decisions and ignite new strategies and ideas.\n* Developing a deep understanding of the product, customer needs, and customer journey.\n* Developing a highly personalized, data-driven, omnichannel CRM lifecycle strategy to complement the user journey, addressing areas of friction and identifying engagement and conversion opportunities to deliver our company goals.\n* Creating daily/weekly/monthly reports containing a robust description of activities, suitable advice, actionable recommendations and a clear performance summary against KPIs and metrics.\n* Working cross-functionally with other teams (marketing, sales, product, data and customer success, etc.) to implement work streams while also delivering recommendations in areas each team can benefit from.\n* Being the go-to person that always knows the why, what, how, and when of Hubspot & database properties and marketing processes.\n\n\n\n⭐ What makes you a great fit?\n* At least 1 year of experience leading a team and 3+ years of experience in CRM/B2B lifecycle\n* Experience working within a subscription or lifecycle-based business.\n* Strong working knowledge of marketing automation tools like Hubspot with a strong track record creating a successful, multi-channel, and multi-touch campaigns at scale.\n* Detailed technical knowledge of CRM channels (email, push, SMS, onsite/in-app notifications), attribution models, and lead scoring\n* Strong analytical skills and a consistent track record of demonstrable business results through testing and deploying effective marketing campaigns across different channels.\n* Data-driven approach, ensuring you always measure success and have strong problem-solving skills.\n* Excellent communication skills, both written and verbal in English. \n* Meticulous documentation and mapping skills to help surface the complex automations you build in easily digestible ways\n\n\n\n\n\n\n\n\n\nWhy you’ll love us:\nYou’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.\n\n\nWhat's in it for you?\n\n\n🌎 The freedom to work from home.\n💰Salary in EUR!\n💟 Great culture & working environment with an international team of over 50 different nationalities.\n🎉 Travel to our biyearly team-building **events in Barcelona at company's expense.\n🤑 Boost your earning potential with our referral program that offers paid compensation.\n📈 Dive into a career adventure with endless opportunities for growth and development.\n💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.\n\n\nSo, what are you waiting for? Apply now!\nAll applications and CVs must be submitted in English 😉 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing and Marketing jobs that are similar:\n\n $70,000 — $117,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nEMEA