\nThe Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI. \n\nKey Responsibilities\n\n\n* On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target\n\n* Teach our customers how to effectively use our products and guide them through the behavior change process\n\n* Uncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (eg, cold-calling inactive clients) and great communication skills\n\n* Identify expansion opportunities and upsell customers\n\n* Occasionally visit customers on site to build key client relationships\n\n* Record training videos and host webinars\n\n* Debug customer issues and clearly communicate findings to engineering\n\n* Distill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.\n\n\n\n\nHours/Location\n\nThis is a full-time remote position. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. Yembo is a remote company based all over the US and internationally.\n\nTravel\n\nThis position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.\n\nRequirements\n\n\n* 2+ years of customer success, or account management with a track record of high performance\n\n* Understand the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)\n\n* Embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues.\n\n* Excellent written and verbal communication skills\n\n* High attention to detail\n\n* Highly proactive\n\n* Efficient time management and ability to prioritize\n\n* Skilled with using various software tools -- G Suite, CRMs like Salesforce, project management tools like Jira/Trello, etc\n\n* Able to work regular US business hours\n\n* Great references\n\n* Bachelor's degree preferred, but not required\n\n\n\nOutcomes\n\nOnce you join Yembo, here's how you can expect to:\n\n\n* Build key relationships and managing the day to day success for our Insurance clients\n\n* Receive support throughout the organization to fully get you up to speed\n\n* Be on a team that is looking for your feedback and ideas\n\n* Join an amazing team that is client centric and focused on building for the present and future\n\n\n\n\n \nSalary: $75,000 USD || OTE: $87,000 USD \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel and Travel jobs that are similar:\n\n
$140,000 — $200,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Job Description:\n\nWe are seeking a talented and experienced Product Designer to join the Yembo Design team. This position is a unique opportunity to own the design and user experience of a consumer-facing product that revolutionizes home services with powerful AI functionality, while also working with the Design team to continue building and maintaining our design system, Yemblocks. A successful candidate will be excited and able to iterate and collaborate with our design, product, and technical teams, continuously enhancing our productโs design and functionality as we continue to develop our AI product offerings and bring value to home service businesses and homeowners.\nKey Responsibilities:\n\n\n* Lead the design of new features and updates to our flagship moving product\n\n* Design user flows, wireframes, prototypes, and high-fidelity mockups in collaboration with our product and engineering teams\n\n* Work closely with product managers, engineers, and other stakeholders to create a seamless user experience for our products\n\n* Collaborate with the design team to maintain and iterate on our design system \n\n* Stay up-to-date with the latest design trends and technologies\n\n\n\nQualifications:\n\n\n* 3+ years of experience in product design, preferably in SaaS and/or B2B products\n\n* Fluency in Figma\n\n* Experience working in a fast-paced, collaborative, cross-disciplinary environment\n\n* Experience using and iterating on a design system\n\n* Excellent communication and collaboration skills\n\n* Ability to fully own and manage design priorities across a product\n\n\n\nPreferred Skills/Bonus:\n\n\n* Experience with HTML/CSS and basic front-end development\n\n* Experience creating and maintaining asset libraries\n\n* Experience drawing and animating vectors\n\n* Experience with user research and usability testing\n\n\n\nSalary: $90,000 + Benefits + Equity \nBenefits\n\n\n* 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision)\n\n* Retirement Plan (We offer a 401k with 4% company match)\n\n* Life Insurance (Basic, Voluntary & AD&D)\n\n* Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays)\n\n* Parental Leave for both caregivers\n\n* Annual Events & Meetups\n\n* Work From Home (Fully Remote Team)\n\n* Stock Option Plan\n\n* Learning & Development Opportunities\n\n* Note: Health care, retirement and insurance benefits are currently available only for US employees.\n\n\n\n\nIf you donโt meet all the requirements but think you would be a great fit for our team, weโd still love to meet you and encourage you to apply! Additionally, check out our careers page for more information on Yembo! \nHiring Process\n\n\n\n \nWhat to Expect\nDuration\n\n\nApply to Role\nEmail from us with next steps\n1 week\n\n\nHR Interview\nConversation on culture fit and expectations\n25 mins\n\n\nTeam Interview\nDeep dive into role and technical questions\n1.5 hours \n\n\nComplete Checks\nBackground and reference screening\n1 week\n\n\nReceive Offer\nCongrats! We want you on team Yembo!\n \n\n\n\n\n \nNotice\n\nYembo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment, as Yembo does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, state, or local law.\n\n \n\nWe are not accepting submissions from recruiting firms at this time.\n\n \n\n#LI-Remote\n\n#BI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Designer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nJob Description\n\nCustomer Success Support is responsible for the setup, on-going support and maintaining the accuracy of enterprise accounts. Each team member works to ensure that every client has the tools they need to use the Yembo products and services. We value career growth and look for team members that may have future interest in becoming a CSM or similar role. \n\nKey Responsibilities\n\n\nDay to day support\n\n\n\nEmail\n\nText (through our platform)\n\nManage incoming calls and outgoing follow ups\n\n\n\nTeach our client how to effectively use our products and build training guides\n\nUncover adoption blockers for our customers\n\nDebug customer issues and clearly communicate findings to engineering\n\n\n\n\nHours/Location\n\nThis is a full-time remote position. The ideal candidate will handle incoming calls, texts and emails from 8am-5pm PST, Monday-Friday. Yembo is a fully remote company based all over the US and internationally.\n\nTravel\n\nNo current travel is needed\n\nRequirements\n\n\nExcellent written and verbal communication skills\n\nHigh attention to detail\n\nHighly proactive\n\nEfficient time management and ability to prioritize\n\nSkilled with using various software tools -- G Suite, CRMs like Salesforce, project management tools like Jira/Trello, etc\n\nAble to work regular US business hours\n\nGreat references\n\n\n\nOutcomes\n\nOnce you join Yembo, here's how you can expect to make an impact:\n\n\nMaking an impact from day one. You will be joining a growing team that is hyper focused on serving clients needs. You will be welcomed to a culture that values trust and candor and allows everyone the space to learn and grow within this exciting company.\n\n\n\n\nIn your first 30 days, you'll:\n\n\nLearn the suite of products and back office application\n\nLearn expected client outcomes\n\nLearn internal tools\n\n\n\n\n\nProvide real time support for our clients\n\n\n\n\n \nSalary Range: $42,000 - $52,000 USD\n\n*Based on a variety of factors, including location, relevant skills, and years of experience.
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.