Yembo is hiring a
Remote Customer Success Support Representative
\nJob Description\n\nCustomer Success Support is responsible for the setup, on-going support and maintaining the accuracy of enterprise accounts. Each team member works to ensure that every client has the tools they need to use the Yembo products and services. We value career growth and look for team members that may have future interest in becoming a CSM or similar role. \n\nKey Responsibilities\n\n\nDay to day support\n\n\n\nEmail\n\nText (through our platform)\n\nManage incoming calls and outgoing follow ups\n\n\n\nTeach our client how to effectively use our products and build training guides\n\nUncover adoption blockers for our customers\n\nDebug customer issues and clearly communicate findings to engineering\n\n\n\n\nHours/Location\n\nThis is a full-time remote position. The ideal candidate will handle incoming calls, texts and emails from 8am-5pm PST, Monday-Friday. Yembo is a fully remote company based all over the US and internationally.\n\nTravel\n\nNo current travel is needed\n\nRequirements\n\n\nExcellent written and verbal communication skills\n\nHigh attention to detail\n\nHighly proactive\n\nEfficient time management and ability to prioritize\n\nSkilled with using various software tools -- G Suite, CRMs like Salesforce, project management tools like Jira/Trello, etc\n\nAble to work regular US business hours\n\nGreat references\n\n\n\nOutcomes\n\nOnce you join Yembo, here's how you can expect to make an impact:\n\n\nMaking an impact from day one. You will be joining a growing team that is hyper focused on serving clients needs. You will be welcomed to a culture that values trust and candor and allows everyone the space to learn and grow within this exciting company.\n\n\n\n\nIn your first 30 days, you'll:\n\n\nLearn the suite of products and back office application\n\nLearn expected client outcomes\n\nLearn internal tools\n\n\n\n\n\nProvide real time support for our clients\n\n\n\n\n \nSalary Range: $42,000 - $52,000 USD\n\n*Based on a variety of factors, including location, relevant skills, and years of experience.
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
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