\nAbout InDebted\n\n\nInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.\n\n\nFounded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.\n\n\n\nKey Responsibilities:\n* Design, development, and maintenance of integrations, ensuring they are robust, scalable, and aligned with business goals.\n* Contribute to Engineering Excellence of the integration practice by mentoring and elevating engineers, providing guidance on best practices, coding standards, and technical solutions. Support the hiring process to build a high-performing team.\n* Contribute directly to the codebase, primarily in Python and Golang, while also providing technical leadership and oversight.\n* Develop and maintain processes that drive efficiency and positive outcomes, with a focus on continuous improvement and automation.\n* Wear multiple hats as needed to support the team and drive for results.\n* Leverage your expertise in AWS to architect and maintain cloud-based solutions that meet the demands of our integrations.\n\n\n\nQualifications:\n* 5+ years of technical leadership experience, with a proven track record of leading successful engineering teams.\n* Proficiency in Python and strong experience with Golang. Deep understanding of building and maintaining integrations.\n* Stellar communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.\n* Experience in hiring, coaching, and mentoring engineers, with a passion for helping others grow and succeed.\n* Strong proficiency in AWS, with experience designing and maintaining cloud infrastructure.\n* Ability to interface effectively with cross-functional teams, fostering a collaborative and aligned engineering culture.\n\n\n\nNice to Have:\n* Previous experience in payments or fintech is a plus.\n* Experience working across multiple time zones.\n* Experience with Dagster, or similar orchestration tools.\n\n\n\n\n\n\nOur benefits\n\n\nAdaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility\nFlexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life\nFlexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs\nRemote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity\nWork from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country\nGender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave\n\n\nOur benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.\n\n\nAt InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Cloud, Senior and Engineer jobs that are similar:\n\n $57,500 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhilippines

\nAbout InDebted\n\n\nInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.\n\n\nFounded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.\n\n\nSummary Description:\nAs a Customer Experience Collections Lead, you will play a pivotal role in developing and optimising our agent-led collections operations across both digital and voice channels on a global scale. This role demands a strong focus on driving collection performance, enhancing operational efficiency, and elevating customer satisfaction. You will be responsible for overseeing negotiations and payment scripting, ensuring compliance, and facilitating effective training programs for agents and team leaders. \n\n\nIf you thrive in a fast-paced environment, see challenges as opportunities to innovate, are motivated by the chance to build something exceptional and revolutionise the world of debt recovery for good, and delight in the growth and success of your team, then this is the perfect opportunity for you.\n\n\n\nDuties and Responsibilities:\n* Oversee the development and growth of InDebted agent-led collections processes, across both digital and voice channels, optimising collections performance for all regions.\n* Partner with Head of Customer Experience, Data and Client Success to work on resourcing forecasts to determine resourcing needs.\n* Partner with Customer Experience teams to set the hiring standards, prerequisites and hiring process to ensure we hire the best talent for voice collections effectiveness. \n* Drive collection performance by ensuring agents meet or exceed targets.\n* Develop negotiations and payment scripting and ensure compliance with voice and digital negotiations (including AI tools).\n* Develop collections effectiveness training including overcoming stalls and objections, and negotiating optimal payment outcomes across all channels. \n* Facilitate collections effectiveness training across agents and team leaders. \n* Develop collections effectiveness reviews framework. \n* Manage stakeholder relationships, ensuring all processes align with business goals and customer service standards.\n* Support continuous improvement in collections processes, integrating new technologies and strategies.\n\n\n\nExperience & Skills:\n* Collections Expertise: Strong background in voice and digital debt collection.\n* Stakeholder Management: Ability to work with internal and external stakeholders to optimize collections.\n* Process Design: Skilled in designing and optimizing collections workflows.\n* AI and Digital Tools: Understanding of AI-based negotiation tools and digital debt recovery strategies.\n* Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.\n* A customer-centric mindset with a strong focus on improving customer satisfaction levels.\n* Strong initiative and ability to adapt to new projects and suggest process improvements.\n* Computer literate with proficiency in Google suite and willingness to learn and embrace new systems.\n* Strong self-organization, decision making and analytical abilities.\n* Creative problem solving skills.\n* Strong detail orientation.\n\n\n\nWhat does success look like in the next 6 - 12 months for this role?\n* Refine and monitor voice and digital collection strategies, ensuring alignment with overall goals.\n* Collaborate with data, customer teams, and leaders to achieve optimal outcomes.\n* Build and maintain effective, ethical practices focused on customer needs.\n* Streamline processes for agents, enhance training, and onboard new agents to meet demand.\n* Continuously adjust strategy to fit current and new market requirements, ensuring compliance and alignment with company objectives.\n\n\n\n\n\n\nOur benefits\n\n\nAdaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility\nFlexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life\nFlexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs\nRemote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity\nWork from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country\nGender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave\n\n\nOur benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.\n\n\nAt InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA

\nAbout Us\nInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.\n\n\nWith a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.\n\n\nSummary Description:  \nOur Customer function is inherently customer obsessed and is accountable for providing a remarkable customer experience that is critical to the growth of the business. As part of this team, our Customer Experience specialists ensure a positive end-to-end customer journey to promote loyalty, customer retention, and brand advocacy.\n\n\nAs a Senior Collection Agent, you will manage and oversee the collection of outstanding accounts receivable from customers on our core business platform. This role involves working closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on debt buyer and BNPL products. \n\n\nYou will also mentor junior collection agents and support the Collections Manager in optimizing collection processes. If you thrive in a fast-paced environment, see challenges as opportunities to innovate, and delight in the growth and success of your team and the adulation of your customers, then this is the perfect fit for you.\n\n\n\nDuties and Responsibilities:\n* Utilize a combination of analog and digital outbound tools to engage customers via telecommunications and assist them in taking the first step on their path to financial fitness by resolving past due accounts.\n* Analyze customers’ concerns situation by understanding why they are engaging with us.\n* Acknowledge customer’s situation, clarify any issues, propose solutions, explain the best solution to solve the problem and if necessary, follow up to ensure resolution.\n* Compliance with numerous applicable laws, regulations, policies and procedures.\n* Meet and exceed performance indicators equivalent to annual fees, and to display consistent engagement in our InDebted Core Values, Mission and Vision.\n* All other duties as assigned to the role.\n\n\n\nMust-Have:\n* Minimum of 5 years experience on accounts receivable product(s).\n* Proven track record of successfully managing and collecting delinquent accounts.\n* Excellent written and verbal communication skills in order to interact clearly and concisely with customers with the aim of providing world-class customer service experience and resolving their situation.\n* Excellent negotiation skills focused on maximizing recoveries in both early and late delinquency stages.\n* Demonstrated ability to achieve and exceed scorecard target.\n* Ability to Work Remotely: Demonstrate the capability to work effectively in a remote setting and Ensure a dedicated and professional workspace conducive to productivity.\n* Ability to express empathy when needed with the customer combined with a results oriented approach.\n* Highly dependable and flexible. This role will be required to cover eight hour shifts Can navigate thru web-based toolsExperience working in a fast-paced team environment Self-motivated and resourceful Demonstrated ability to achieve and exceed scorecard targets.\n* Can navigate thru web-based tools.\n* Experience working in a fast-paced team environment.\n* Self-motivated and resourceful.\n* A Customer experience specialist working remotely is expected to handle customer queries and fulfill any necessary duties related to resolving customer queries, in line with process.\n\n\n\nNice to Have:\n* Experience with accounts receivable from debt buyers is a plus.\n* Experience with accounts receivable in buy now, pay later space is a plus.\n* Prior leadership or mentorship roles are a plus.\n* Experience with Livevox dialing platform.\n\n\n\n\n\n\nOur Benefits \n\n\nRecognised by the AFR as Australia's Best Place to Work in 2022, the benefits of life at InDebted include:\nFlexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for\nUprise - Our EAP Provider supports your physical, social & psychological wellbeing\n\n\nAt InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.\n\n\nFor Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNashville, Tennessee

\nAbout Us\nInDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.\n\n\nWe’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.\n\n\nOverview:\nWe are seeking a highly experienced Senior Training Lead with 3-5+ years of experience to drive and elevate our training programs. This strategic role involves leading the development and execution of advanced training initiatives, managing complex training logistics, and mentoring a team of training professionals. The Senior Training Lead will ensure that training programs are comprehensive and effective, covering various channels, including voice.\n\n\n\nKey Responsibilities:\n*  Training Delivery:\n* Lead and oversee all aspects of training sessions, workshops, and seminars.\n* Direct onboarding, refresher training, and specialized sessions based on feedback.\n* Assess and enhance learner performance through detailed feedback.\n* Create presentations for weekly huddles.\n* Ensure training programs thoroughly cover different channels, including voice.\n* Training Development and Evaluation:\n* Proactively identify knowledge gaps and develop strategic training programs.\n* Collaborate with Subject Matter Experts and departments to design and implement learning solutions.\n* Apply advanced instructional design theories and methods to create high-impact training materials.\n* Evaluate and refine training effectiveness using various assessment methods.\n* Track training rollouts, conduct in-depth quality audits, and implement improvements.\n* Training Administration:\n* Oversee training tickets, ensuring timely and effective responses.\n* Handle complex process-related inquiries and collaborate with departments to resolve issues.\n* Respond to on-demand requests for training reports and documentation.\n* Conduct trainer observation sessions and provide high-level feedback.\n* Perform other duties as assigned.\n\n\n\nMust Have:\n* 3-5+ years of experience in training development and leadership, particularly in customer service environments.\n* Extensive experience in training across various channels, including voice.\n* Deep understanding of instructional design, training management, and program evaluation.\n* Proven ability to lead and mentor a team of training professionals.\n* Strong organizational, strategic planning, and leadership skills.\n\n\n\n\n\n\nOur Benefits \n\n\nRecognised by the AFR as Australia's Best Place to Work in 2022, the benefits of life at InDebted include:\nFlexible working - We’re a global, fully remote team passionate about making work, work for you\nFlexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for\nUprise - Our EAP Provider supports your physical, social & psychological wellbeing\nRemote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity\n\n\nAt InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.\n\n\nFor Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhilippines