Remote OK®

\nPosition: Physician Assistant\n\nLocation: Queens, NY\n\n \n\nWho We Are: \n\nAt Heal, we believe improving health outcomes starts by meeting patients where they're most comfortable: at home. That’s why we provide value-based, in-home primary care to seniors on Medicare and select Medicare Advantage plans. By connecting our compassionate, patient-focused clinical teams with proprietary, tech-enabled solutions, Heal​ is transform​ing​ the way seniors access healthcare. Our award-winning doctor house call, telemedicine, and remote monitoring solutions serve patients across 8 states including Georgia, Illinois, Louisiana, New Orleans, New Jersey, New York, North Carolina, South Carolina, and Washington. Having served over 250,000 patients and raised over $200MM in investment capital from the likes of Fidelity, Humana, and other prominent financiers, we now have an eye towards rapidly scaling to a position of market leadership.  \n\nAt Heal, we believe in creating a culture that is efficient, engaging and full of passion. We take pride in recognizing employees for their hard work and dedication and our CEO is never more than a phone call away. Come help us revolutionize the healthcare experience by putting patients first!\n\n \n\nJob Description:\n\nWe are looking for Nurse Practitioners or Physician Assistants who have a passion for improving the way care is delivered and who want to get back to the fundamentals of good medicine.  As Heal uses our $70M in venture funding to expand nationally, we are looking for physicians who are eager to take on professional development opportunities and  deepen patient relationships.  As a Heal medical team member, you will work with colleagues who are board-certified or board-eligible in pediatrics, internal medicine, and family medicine. You will be supported by a dedicated personal driver and you will have a world-class technology team building you the tools you need to maximize efficiency while reducing overhead.\n\nDuties/Responsibilities:\n\n\nTypically see one to two patients an hour, with goals set to drive interpersonal relationships with patients and families.\n\nA dedicated driver or rideshare provides transportation while you maintain a medical supply kit\n\nUse of iPad for EMR charting.\n\nHeal operations support for prescription refills, lab follow up, and coordinated care management.\n\n\n\n\nRequired Skills/Abilities: \n\n\nDedicated to providing excellent healthcare and a top-quality patient experience.\n\nStrong belief in the revolutionary nature of house calls and passionate about improving (or better yet disrupting) care delivery.\n\nConsistently exhibit the highest levels of professionalism, integrity, accountability, and compassion.\n\nWillingness to work in a revolutionary environment that sometimes necessitates last minute problem solving and out of the box thinking.\n\nTechnically savvy and comfortable using tools such as iPads for charting and HIPAA secure messaging apps for care coordination.\n\nFlexible with an entrepreneurial spirit.\n\nFull COVID-19 vaccination is an essential requirement of this role. Medical and religious exemptions will be granted based upon review of proper documentation. Heal will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.\n\n\n\n\nEducation and Experience:\n\n\nMinimum 2 years of clinical experience\n\nMust have an active state license and DEA\n\nSenior patient care experience required\n\nActive BLS through the AHA (American Heart Association) or ARC (American Red Cross)\n\n\n\n\nSalary Range:\n\n\n$125,000 - $160,000/Annually, DOE\n\nSalary range may vary in Connecticut, Colorado, and New York \n\n\n\n\nBenefits (Full-time Providers) \n\n\nCompetitive Salary \n\n3 Weeks Paid Vacation to Start\n\n1 Week Paid Sick Time\n\n100% Company Paid Medical, Dental, and Vision benefits for employee\n\n100% Company Paid Short-Term and Long-Term Disability (STD & LTD)\n\n100% Company Paid Life Insurance (AD&D) \n\nWiFi & Cell Phone Stipend\n\nParental Leave for Six Weeks\n\nHSA & FSA Plans Available\n\n401k Plan & Stock Opportunities for Leadership Positions\n\n11 Holidays (7 Company and 4 Floating) \n\nLinkedIn Learning and Other Educational Opportunities\n\nCME Reimbursement\n\n1 Week Paid Time Off for Continuing Education \n\nEmployee Assistance Program (EAP)\n\nEmployee Discount Programs \n\nAdditional Voluntary Benefits; Pet and Legal Insurance\n\n\n\n\n \n\n \n\nAll employees who drive during a shift are provided a GPS tracking device called “NOW”. The NOW device allows Heal Doctors to improve the accuracy of reported locations and arrival times, while also expediting the mileage reimbursement process. Please note, the NOW device is the sole method for submitting mileage reimbursement and needs to be used during the entirety of the employee's shift. If not, this will cause delays in mileage reimbursement and possible inaccuracies.\n\nHeal Doctors recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individual, regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.\n\n\n\n\n\n#HDHigh \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Legal and Non Tech jobs that are similar:\n\n $62,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nQueens, New York, United States

\nWho We Are:\n\nAt Heal, we believe improving health outcomes starts by meeting patients where they're most comfortable: at home. That’s why we provide value-based, in-home primary care to seniors on Medicare and select Medicare Advantage plans. By connecting our compassionate, patient-focused clinical teams with proprietary, tech-enabled solutions, Heal​ is transform​ing​ the way seniors access healthcare. Our award-winning doctor house call, telemedicine, and remote monitoring solutions serve patients across 8 states including Georgia, Illinois, Louisiana, New Orleans, New Jersey, New York, North Carolina, South Carolina, and Washington. Having served over 250,000 patients and raised over $200MM in investment capital from the likes of Fidelity, Humana, and other prominent financiers, we now have an eye towards rapidly scaling to a position of market leadership. \n\nAt Heal, we believe in creating a culture that is efficient, engaging and full of passion. We take pride in recognizing employees for their hard work and dedication and our CEO is never more than a phone call away. Come help us revolutionize the healthcare experience by putting patients first!\n\nJob Description:\n\nWe are actively seeking medical assistants who want to join an innovative company that is disrupting the traditional, high friction, office-based care model. The Heal experience brings pediatric, primary, and urgent care to a patient’s doorstep. We empower our MAs to develop deep patient relationships through unhurried visits, comprehensive care, and immersion in the patient’s home environment. We invest heavily in the provider/patient experience while minimizing overhead and paperwork, and through this model, we have achieved some of the highest patient satisfaction scores in the industry.\n\nWe are looking for medical assistants who are eager to partner with physicians and who will play a critical role in driving an excellent patient experience. At Heal, you will have a wide range of responsibilities, including driving physicians to and from visits, transporting medical supplies, charting, taking vitals, drawing blood samples, and interacting with patients and families to ensure they are 100% satisfied with their Heal experience. While you are on the road, you will have access to innovative technology tools to help you maximize efficiency. You will be supported by a world-class technology team made up of former leaders from Google, Amazon, and Snapchat, as well as a robust operations and dispatch team, to help you get where you need to be.\n\nA day in the life of a Heal medical assistant:\n\n\n* Your day begins by ensuring your medical kit is fully stocked with all the supplies needed for the day\n\n* You will meet up with your physician partner prior to the first visit and then drive him/her to all visits throughout the day; you will use your own car\n\n* During visits, you will take vitals, draw blood, chart, and facilitate a top-notch patient experience\n\n* This is a full-time role with hourly rates and a full benefits package\n\n* Typical patient volume is 8-10 patients a day\n\n* You will use an iPad and phone-based messaging services to communicate across your team\n\n* Our robust operations team will ensure you’re supported as you navigate travel, prescription fills, lab follow up, and care management\n\n\n\n\nSkills & Requirements\n\n\n* National or state MA certificate required with phlebotomy experience.\n\n* Technically savvy and comfortable using tools such as mobile iPads for charting and HIPAA secure messaging apps for care coordination.\n\n* Comfort navigating your local market by car.\n\n* Ability to navigate and work in inclement weather conditions.\n\n* Strong belief in the revolutionary nature of house calls and passionate about improving (or better yet disrupting) care delivery.\n\n* Consistently exhibit the highest levels of professionalism, integrity, accountability, and compassion.\n\n* Dedicated to providing excellent healthcare and a top-quality patient experience.\n\n* Willingness to work in a revolutionary environment that sometimes necessitates last minute problem solving and out of the box thinking.\n\n* The ability to lift and carry a 20-25 lb medical kit regularly.\n\n* Background check, DMV check, valid state license, and clean driving record required.\n\n* CPT1 is a plus.\n\n* Full COVID-19 vaccination is an essential requirement of this role. Medical and religious exemptions will be granted based upon review of proper documentation.  Heal will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.\n\n\n\n\nEducation and Experience:\n\n\n* 2 years of direct clinical experience in a Medical Assistant role.\n\n* Front office medical experience preferred.\n\n\n\n\nSalary Range:\n\n\n* $20 - $25/Hourly, DOE\n\n* Opportunities for Overtime\n\n* Salary range may vary in Connecticut, Colorado, and New York\n\n\n\n\nBenefits\n\n\n* Competitive Salary\n\n* 3 Weeks Paid Vacation to start\n\n* 1 Week Paid Sick Time\n\n* 100% Company Paid Medical, Dental, and Vision benefits for employee\n\n* 100% Company Paid Short-Term and Long-Term Disability (STD & LTD)\n\n* 100% Company Paid Life Insurance (AD&D)\n\n* WiFi & Cell Phone Stipend\n\n* Parental Leave for six weeks\n\n* HSA & FSA Plans Available\n\n* 401k Plan & Stock Opportunities for Leadership Positions\n\n* 11 Holidays (7 Company and 3 Floating)\n\n* LinkedIn Learning and other educational opportunities\n\n* Employee Assistance Program (EAP)\n\n* Employee Discount Programs\n\n* Additional voluntary benefits, such as pet and legal insurance.\n\n\n\n\n#HDHigh\n\nAll employees who drive during a shift are provided a GPS tracking device called “NOW”. The NOW device allows Heal Doctors to improve the accuracy of reported locations and arrival times, while also expediting the mileage reimbursement process. Please note, the NOW device is the sole method for submitting mileage reimbursement and needs to be used during the entirety of the employee's shift. If not, this will cause delays in mileage reimbursement and possible inaccuracies.\n\nHeal Doctors recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Cloud, Scheme, Microsoft, Sales, Engineer, Mobile and Legal jobs that are similar:\n\n $70,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nColumbus, Georgia, United States

\nWho We Are:\n\nAt Heal, we believe improving health outcomes starts by meeting patients where they're most comfortable: at home. That’s why we provide value-based, in-home primary care to seniors on Medicare and select Medicare Advantage plans. By connecting our compassionate, patient-focused clinical teams with proprietary, tech-enabled solutions, Heal​ is transform​ing​ the way seniors access healthcare. Our award-winning doctor house call, telemedicine, and remote monitoring solutions serve patients across 8 states including Georgia, Illinois, Louisiana, New Orleans, New Jersey, New York, North Carolina, South Carolina, and Washington. Having served over 250,000 patients and raised over $200MM in investment capital from the likes of Fidelity, Humana, and other prominent financiers, we now have an eye towards rapidly scaling to a position of market leadership.  \n\nAt Heal, we believe in creating a culture that is efficient, engaging and full of passion. We take pride in recognizing employees for their hard work and dedication and our CEO is never more than a phone call away. Come help us revolutionize the healthcare experience by putting patients first!\n\nThe Role:\n\nWe are looking for a licensed nurse (LPN or LVN) to deliver services to patients in their homes. The nurse will help contribute to a world-class primary care delivery model consisting of house calls and virtual care that has already been proven to improve outcomes and reduce costs, while achieving high patient satisfaction. The ideal candidate should be comfortable driving to patients’ homes and performing vital signs, vaccine administration, lab specimen collection, and other services. The nurse will report directly to the Program Manager, Ancillary Services and will collaborate with clinicians in the local market on Heal’s mission to achieve superior healthcare outcomes by providing technology-enabled primary care in the home.\n\n \n\nJob Responsibilities:\n\n\n* Full time position with hourly rates and benefits package\n\n* Maintain the provided medical kit with supplies and iPad in good working condition\n\n* Navigate and drive to patient homes independently in your local market\n\n* During visits your duties may include taking vital signs, performing point of care tests, administering vaccines, collecting lab specimens, performing mobile EKG and other in home diagnostic procedures\n\n* Ordering and maintaining laboratory supplies and other medical inventory\n\n* Create and maintain laboratory guides\n\n* Attention to detail in both clinical tasks and medical documentation\n\n* Perform these important tasks as part of the medical team and deliver an excellent patient experience\n\n* Support training and provide mentorship to new nurses in the local market\n\n* Support local care coordination to close care gaps and optimize outcomes\n\n* Participation in Heal related activities to build and test products\n\n* Work with Medical Directors and the Chief Medical Officer to identify opportunities to innovate and improve medical care\n\n\n\n\nRequirements:\n\n\n* Current and active Nursing license\n\n* Comfortable driving to patient homes in your local market\n\n* Comfortable seeing patients independently and delivering a positive experience\n\n* Comfortable storing lab and medical equipment in vehicle\n\n* Able to lift and carry a 20-25 lbs medical kit regularly\n\n* Experience with routine primary care nursing tasks, including:\n\n\n* Vital signs\n\n* Point of care tests (glucometer, etc)\n\n* Vaccine administration\n\n* Venipuncture and lab specimen collection\n\n\n\n\n\n* Excellent verbal and written communication skills in English\n\n* Technically savvy and comfortable using tools such as iPads for charting\n\n* Full COVID-19 vaccination is a requirement for this position. Medical and religious exemptions may be granted with proper documentation. Heal will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.\n\n\n\n\nSalary Range:\n\n\n$35 - $40/Hourly, DOE  \n\nOpportunities for Overtime\n\nSalary range may vary in Connecticut, Colorado, and New York\n\n\n\n\nBenefits\n\n\n* Competitive salary\n\n* 100% employer paid Medical, Dental, and Vision benefits for all employees\n\n* 100% employer paid Short-term and long-term Disability (STD & LTD)\n\n* 100% employer paid life insurance (AD&D)\n\n* HSA/FSA plan options\n\n* 401K vesting plan\n\n* 3 weeks paid time-off (PTO), 1 week paid sick leave\n\n* Generous parental leave policy\n\n* Internet and cell phone stipend\n\n* Employee assistance program (EAP)\n\n* Employee discount program\n\n* Additional perks such as pet and legal insurance\n\n* CME Reimbursement\n\n* CME Paid Time Off\n\n\n\n\nAll employees who drive during a shift are provided a GPS tracking device called “NOW”. The NOW device allows Heal Doctors to improve the accuracy of reported locations and arrival times, while also expediting the mileage reimbursement process. Please note, the NOW device is the sole method for submitting mileage reimbursement and needs to be used during the entirety of the employee's shift. If not, this will cause delays in mileage reimbursement and possible inaccuracies.\n\nHeal Doctors recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individual, regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile, Legal and Non Tech jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManhattan, New York, United States

\nPosition: Patient Support Coordinator\nLocation: Remote\nWho We Are:\n\nAt Heal, we believe improving health outcomes starts by meeting patients where they're most comfortable: at home. That’s why we provide value-based, in-home primary care to seniors on Medicare and select Medicare Advantage plans. By connecting our compassionate, patient-focused clinical teams with proprietary, tech-enabled solutions, Heal​ is transform​ing​ the way seniors access healthcare.\n\nOur award-winning doctor house call, telemedicine, and remote monitoring solutions serve patients across 8 states including Georgia, Illinois, Louisiana, New Orleans, New Jersey, New York, North Carolina, South Carolina, and Washington. Having served over 250,000 patients and raised over $200MM in investment capital from the likes of Fidelity, Humana, and other prominent financiers, we now have an eye towards rapidly scaling to a position of market leadership.  \n\nAt Heal, we believe in creating a culture that is efficient, engaging, and full of passion. We take pride in recognizing employees for their hard work and dedication and our CEO is never more than a phone call away. Come help us revolutionize the healthcare experience by putting patients first!\n\n\nJOB DESCRIPTION\n• As a touch point with our patients, represent Heal and our values with an exceptionally compassionate and empathetic attitude. Deliver on Heal’s commitment to its patients every time.\n• Make every communication and interaction between Heal and its patients a positive and professional experience.\n• Ensure that all inbound patient communications are handled in a timely, friendly and professional manner.\n• Use software ticket tracking system for triage, communication and resolution workflows.\n• Manage process for resolution of patient service tickets.\n• Use internal knowledge base to solve tickets.\n• Suggest knowledge base items as and when undocumented issues arise.\n• Identify systematic issues based on your experience working directly with patients.\n• Follow the escalation protocol correctly to ensure tickets are routed to the right Tier 2 and Tier 3 channels.\n• Answer inbound phone calls with professionalism and poise.\n• Initiate outbound phone calls with patients to confirm visit times or reschedule visits as needed.\n• Resolve issues effectively and efficiently while providing an incredible customer service experience to patients.\n• Train, onboard and mentor new team members as the team grows.\n\n \nREQUIREMENTS\n• Hands-on, start-up scrappy mindset.\n• 1-3+ years work experience in Customer Service or Front Desk hospitality required. \n• Front office/ front desk MA experience.\n• Must be professional.\n• Tech savvy. Comfortable with products, technology, and systems.\n• Must allow for flexible scheduling.\n \nNICE TO HAVES:\nFamiliarity and/or previous experience with the following: \n• How to use EMR.\n• How to do electronic prescription/electronic referral.\n• HIPAA, Compliance, Fraud, Waste, and Abuse.\n \nATTRIBUTES\n• Understand and embrace Heal’s mission.\n• Entrepreneurial, scrappy, do-before-you-delegate.\n• Resourceful problem solver and analytical thinker.\n• A process-driven builder who is thoughtful and able to create the playbook.\n• You want to be part of something bigger than yourself.\n• Compassionate with grit and determination.\n \n \nGet Heal (dba “Heal”) recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individual, regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nWho We Are:\n\nHeal is revolutionizing the healthcare experience by putting patients first. We provide tech enabled in-home primary care services for seniors, consisting of house calls, telemedicine, and remote patient monitoring (RPM). We currently operate in California, Georgia, Illinois, Louisiana, New York, New Jersey, North Carolina, South Carolina, and Washington, with future plans for national expansion.\n\nSince being founded in 2014, Heal has delivered over 250,000 house calls. We are proud to mention our very wide range of notable investors, including Paul Jacobs, Humana, Jeb Bush, Breyer Capital, IRA Capital, Trans-Pacific Technology Fund, Lionel Richie, and more. \n\nThe Role:\n\nThe Industrial Engineer, Operations Excellence will use fundamental engineering concepts, practices, and procedures to analyze, optimize all operational functions related to our in-home primary care services.  The role is responsible for the analysis, documentation and optimization of operational practices/procedures and identify performance improvement opportunities.  Industrial engineer will implement technology solutions/systems that drive business objectives including multi-state growth.\n\nJob Responsibilities:\n\n\n* Supports specific logistics systems, operational processes, and clinical services for in-home primary care model\n\n* Analyze end-to-end workflow, identifying process improvements, best practices for standardization and maintain continuous process improvement initiatives.\n\n* Analyze and implement vendor solutions for performance optimization\n\n* Supports the development and design of new locations, operational workflows, and equipment\n\n* Leader of operations research, planning and analysis\n\n* Researches, designs, develops, deploys, and/or supports new and current technology solutions to improve performance and reduce operating costs\n\n* Leads cross-functional project teams responsible for implementing new technology or continuous process improvement solutions\n\n* Collaborate across ops, engineering, hardware, technicians, data analytics, quality, and other teams to execute process flows and optimization strategies\n\n* Utilizes engineering tools and software to analyze data and answers basic engineering questions\n\n* Researches, analyzes, and effectively consolidates technical or engineering related information and presents for management review\n\n* Prepares accurate expenditure proposals and/or cost justification analysis\n\n* Formulates and presents document research, progress, and results to team members and internal customers\n\n* Applies project management fundamentals and concepts\n\n* Creates new market playbook for growth/expansion to new markets\n\n\n\n\nRequirements:\n\n\n* 3-5 years of industrial engineering/continuous improvement\n\n* Prior experience in Consulting, Lean Six Sigma, Lean Warehousing Facilitation of Process\n\n* Prior experience managing high-impact projects\n\n* Strong analytical problem solving, critical thinking skills and ability to analyze, review, and make recommendations\n\n* Software skills, including use of Microsoft Office software and web-based applications\n\n* Verbal and written communication skills necessary to communicate with all levels of management\n\n* Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals\n\n* Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals\n\n* Comfortable operating dynamic startup environment with an evolving project scope\n\n* Capable of working independently and communicating multi-functionally through all levels of the organization\n\n* Experience in rideshare, mobility, fleet management, or at a startup or tech company\n\n\n\n\nEducation and Experience:\n\n\n* Bachelor's degree in Industrial Engineering, Operations Research, Manufacturing/Industrial/Mechanical/Aerospace/General Engineering, or related field\n\n* Lean Six Sigma Black Belt\n\n\n\n\n \n\nGet Heal (dba “Heal”) recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individual, regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Executive and Microsoft jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, CA, United States

\nWho We Are:\n\nHeal is revolutionizing the healthcare experience by putting patients first. We provide tech enabled in-home primary care services for seniors, consisting of house calls, telemedicine, and remote patient monitoring (RPM). We currently operate in California, Georgia, Illinois, Louisiana, New York, New Jersey, North Carolina, South Carolina, and Washington, with future plans for national expansion.\n\nSince being founded in 2014, Heal has delivered over 250,000 house calls. We are proud to mention our very wide range of notable investors, including Paul Jacobs, Humana, Jeb Bush, Breyer Capital, IRA Capital, Trans-Pacific Technology Fund, Lionel Richie, and more. \n\nThe Role:\n\nThe Call Center Manager will lead efforts to establish a centralized contact center for our business operations and will directly supervise in-house team of patient service representatives.  This role is expected to optimize, improve, and report on call center metrics including Service Level Agreements, hold queue times, abandoned call rates, missed call rates, inbound and outbound call volume, call outcomes, caller satisfaction, provide consultative services to Sales Conversion team and Patient Success teams.  Serve as subject matter expert / center of excellence owner for on all contact center activities including managing third party vendors.\n\nJob Responsibilities:\n\n\n* Responsible for the day-to-day functional supervision of a Patient Service call center\n\n* Determine call center operational strategies\n\n* Draft, finalize, publish, monitor, and revise workflows, call scripts and procedures\n\n* Establish and motivate the team to meet productivity, quality, and patient services goals\n\n* Collect and analyze call-center statistics on a daily, weekly, monthly, quarterly, and annual basis\n\n* Monitor, improve and report on key performance metrics\n\n* Establish quality assurance protocols and SLAs, including call recording analysis, performance scorecards and performance evaluation\n\n* Recruit and maintain a high performing call center team by selecting, orienting, training, assigning, coaching, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; developing scripts and handbooks; planning and reviewing compensation actions; enforcing policies and procedures\n\n* Build relationships with clinical and operations teams; use best practices for collaborating, problem-solving and servicing patient needs as a team\n\n* Serve as first point of contact for technology concerns, as well as communication and implementation of processes within the contact center (Email, Fax, Phone, Chat, Web, Contact Center, Call Recording, Voice Overs, Reporting, etc.)\n\n\n\n\nRequirements:\n\n\n* 5 years of experience in customer service for healthcare (medical centers)\n\n* 5 – 10 years of experience in call center supervisory or management role\n\n* Passion for patient service\n\n* Service oriented and willing to help others\n\n* Highly reliable and follows through on an action plan\n\n* Extremely driven and self-motivated to hit and exceed goals\n\n* Excellent verbal, written communication, and presentation skills\n\n* Problem solving, analytical and strategic skills required\n\n* Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint\n\n* Knowledge of medical terminology\n\n* Knowledge of health care field\n\n* Knowledge of legal and ethical considerations related to patient information\n\n* Knowledge of customer service principles, applications, and conflict resolution\n\n* Skill in using computer, medical records software, and customer relationship management tools\n\n* Skill in diffusing tense situations through diplomatic problem-solving\n\n* Skill in leading a team to meet and exceed business outcomes\n\n* Skill in delivering outstanding patient services\n\n* Ability to manage, monitor and motivate a remote team spread across multiple sites and work from home locations\n\n* Ability to strategically plan for growth\n\n* Ability to communicate effectively with patients and staff via phone, chat, in person and through email\n\n* Ability to analyze data for decision-making, problem-solving and process improvement\n\n\n\n\nEducation and Experience:\n\n\n* Bachelor’s degree or equivalent experience\n\n* Firm understanding of the Call Center ACD system, Call Center Work Force Management and IVR\n\n* Contact Center Telephony build and integration experience\n\n* 2+ years of experience in a sales environment\n\n\n\n\nGet Heal (dba “Heal”) recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individual, regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, Microsoft, Legal, Sales and Medical jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, CA, United States