\nWho Are We:\n \nWe are COMPLY.  \nFor compliance people. \n\n\nCOMPLY is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Our OneCOMPLY™ platform provides an all-in-one approach to address firm and employee compliance requirements through a configurable and scalable software-as-a-service (SaaS) platform coupled with expert consulting services.\n \nCOMPLY serves thousands of financial services clients including Broker Dealers, Investment Banks, Private Funds, RIAs, and Wealth Managers who rely on COMPLY to power their compliance programs. \n\n\nTo learn more about COMPLY, visit COMPLY.com\n\n\n\n\nThe Associate Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. Your role will be to work closely with customers to ensure they are satisfied with the services and to be an internal advocate for your book of business.   \n\n\nAt COMPLY, our customers’ success is our success. We look to our Associate Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).    \n\n\n\nResponsibilities: \n* Customer Relationship Management \n* Serve as the central point of contact for day-to-day inquiries \n* Build active and meaningful relationships with customers by understanding their goals and advocating for their needs \n* Identify and validate desired outcomes, flag potential roadblocks, and assist in creating client success plan \n* Influence customer lifetime value through increased product adoption, satisfaction and overall health\n* Deliver regular business reviews to ensure customers are achieving – and recognizing – their intended outcomes \n* Support revenue retention and growth through customer advocacy and reference-ability \n\n\n\n* Account Monitoring and Health Tracking \n* Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities \n* Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity \n* Generate report and insights related to account status, customer success plans and usage metrics \n\n\n\n* Escalation and Resolution Efficiency \n* Act as a liaison between the customer and internal support, product, or technical teams \n* Ensure timely follow-up on product issues, support tickets and feature requests \n* Document and escalate high-priority concerns to appropriate stakeholders for resolution \n\n\n\n* Internal Collaboration \n* Collaborate cross-functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements \n* Update and contribute to team documentation, knowledge bases, and process improvements \n\n\n\n* Renewal and Expansion Support \n* Assist and partner with the renewals team throughout contract lifecycle \n* Help identify upsell and cross-sell opportunities based on customer behavior, business needs, and product usage data \n\n\n\nQualifications: \n* 2+ years’ experience in a Customer Success or Account Management role  \n* Financial services or compliance experience a plus   \n* Ability to manage influence through persuasion, negotiation, and consensus building   \n* Strong empathy for customers AND passion for revenue and growth   \n* Demonstrated ability to manage and see projects through with customers  \n* Analytical, organized, process-oriented, and proactive mindset   \n* Demonstrated desire for continuous learning and improvement   \n* Enthusiastic and creative leader with the ability to inspire others   \n* Excellent communication, presentation, and problem-solving skills  \n\n\n\n\n\n$60,000 - $70,000 a yearThe compensation range for this role is specific to the United States. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary range for this role would be $60,000- $70,000 plus applicable bonus/benefits offerings, etc., as those similarly situated within the Company.\n\nCOMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.\n \nThe company offers a wide range of perks including: \n- Comprehensive medical, dental and vision insurance at little to no cost starting on day one\n- 401k with a company match\n- Supplemental benefits at a discounted rate including home, auto and pet insurance\n- Unlimited PTO\n- Professional Development reimbursements\n- Remote opportunities available for most positions\n- Time to get together in person for company happy hours, team offsites and more\n \nApplicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.\n \nCOMPLY is aware of scammers posing as COMPLY employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting and Consulting jobs that are similar:\n\n $150,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nWe are COMPLY.\nFor compliance people.\n\n\nWe pride ourselves on being the champion for compliance professionals. Merging technology, consulting and education, we help clients navigate the ever-changing regulatory environment. We serve more than 7,000 clients globally, through our solutions including ComplySci, RIA in a Box, National Regulatory Service (NRS) and illumis. We are a high-growth organization and have been recognized with numerous awards including by Inc. 5000, Institutional Asset Manager Awards, Private Equity Wire Awards, and the Women in Data & Technology Awards.\n\n\nCOMPLY is made up of 350+ professionals worldwide. In the US alone, we have team members in 45 states. Employees of COMPLY have access to comprehensive benefits, unlimited PTO, paid bonding leave and 100% remote work flexibility with a WFH stipend.\n\n\nCome join our team of talented innovators working together to forge the next generation of compliance.\n\n\nTo learn more about COMPLY, visit COMPLY.com.\n\n\n\n\nCOMPLY is looking for an experienced Product Manager who is passionate about building products that customers rely on and love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out products that help our customers harness the power of public data to solve big problems and meet critical business needs.\n\n\n\nResponsibilities\n* Thoroughly understand the product, customer needs, and the market to create and drive effective product strategy, messaging, and the launch of products and solutions that support the company’s overall strategy and goals.\n* Work with sales and marketing teams to develop product pricing and positioning strategies. \n* WorEvangelize the product and vision both internally and externally to clients, prospects, and the market.\n* Work closely with engineering, oversee product development from conception through launch, and guide ongoing iteration\n* Develop and leverage data-driven analysis and KPIs to define and drive quality, adoption, and client delight.\n* Work closely with engineering and design to oversee product development from conception through launch, and guide ongoing iteration.\n\n\n\nQualifications\n* 2-4+ years of Product Management experience\n* Proven track record managing all aspects of a successful product throughout its lifecycle\n* Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done\n* Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management\n* Comfortable working with diverse teams and across different organizational functions\n* Excellent written and verbal communication skills\n* This role offers the opportunity for occasional travel (less than 25%) for client visits both domestically and globally\n\n\n\n\n$80,000 - $90,000 a year\n\n\nThe compensation range for this role is specific to the United States. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary range for this role would be $80,000-$90,000 plus applicable bonus/benefits offerings, etc., as those similarly situated within the Company.\n\n\nCOMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Consulting, Marketing and Sales jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States