Capital on Tap is hiring a Remote Collections Officer
\nCollections Officer \n\nThe Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties, ultimately ensuring a fair customer outcome at all times. Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business. \n\nResponsibilities\n\n\n* Responsible for outbound and inbound calls and emails, responding to a wide variety of customer’s arrears issues and concerns quickly and professionally\n\n* Using your experience in collections and hardship/vulnerable customer circumstances, negotiate positive outcomes for customers while gaining a good understanding of their financial position and ability to repay\n\n* Preparing responsible settlements and arrangements that are affordable and sustainable for our customers as well as within our constantly evolving collections and recoveries strategies.\n\n* Undertake all collections activities in accordance with the required regulations including Treating Customers Fairly, the Consumer Credit Act, CONC as well as our internal company policies and guidelines\n\n\n\n\nWhat we are looking for \n\n\nCollections experience ideally\n\nExperience dealing with vulnerable customers \n\nWorking in a regulated environment \n\nSomeone able to dig deeper, ask questions and find the route cause of the problem \n\nResilience \n\nPassion for the customer journey \n\nEmpathy \n\n\n\n\nWhat you'll get in return\n\n💷 Starting salary £26,000\n🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality\n🎁 Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)\n👛 Salary Sacrifice Pension Scheme up to 7% match\n🏖️ 28 days holiday (plus bank holidays) (pro rata) \n📖 Annual Learning Budget\n👪 Enhanced Parental Leave\n🚲 Cycle to Work Scheme\n🚂 Season Ticket Loan\n💬 6 free therapy sessions per year\n🐶 Dog Friendly Offices\n 🍫 Free drinks and snacks in our offices\n\nWe place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.\n\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCardiff, Wales, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Capital on Tap is hiring a Remote Cloud Platform Engineer
\n\nThe Role\n\nThis role is a remote position based in Poland. This is a B2B contract position.\n\nOur Platform Engineers monitor and assess the entire software development lifecycle from source to production, collaborating with cross-functional teams to build a workflow that enables our software engineers to code and ship software quickly. \n\nAs a Platform Engineer at Capital on Tap, you will advance our platform and processes by investigating, testing, and designing improvements to keep the platform and infrastructure up-to-date and within industry standards. You will also be responsible for reducing cognitive load, toil, and automating manual processes by building and maintaining internal developer platforms that can be used in a self-service manner. \n\n \nWhat you'll be doing:\n\n\n* Building and managing Azure services and resources with a focus on performance, security, scalability and resiliency in mind\n\n* Creating and managing cloud infrastructure with Terraform and Pulumi\n\n* Working with the SRE team to refine, test, and automate the developer experience (CI/CD)\n\n* Supporting Platform services and tooling (TeamCity, Octopus, Azure DevOps & more to come)\n\n* Designing and improving CI/CD processes which include code quality testing, security scanning, load testing, and infrastructure validations\n\n* Being a subject matter expert for internal teams on infrastructure best practices, CI/CD processes, container orchestration, and cloud security\n\n* Managing monitoring for all cloud infrastructure that runs our platform, working with the SRE team to achieve 100% coverage\n\n\n\n\n \nWhat we are looking for:\n\n\n* Experience in one of Azure, AWS, or GCP\n\n* Proficiency in Powershell, Python, Bash, or another scripting language\n\n* Exposure to at least one CI/CD tool, preferably one of Azure DevOps, Octopus, Jenkins, or Harness.\n\n* Infrastructure as Code experience with Terraform\n\n* Experience in Kubernetes or another containerisation tool such as Elastic Container Service (ECS), Service Fabric, or Nomad\n\n* Experience with Microsoft Windows Server, Ubuntu, and/or RedHat Linux\n\n* Working knowledge of agile methodology\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to DevOps, Cloud, Microsoft and Engineer jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWarsaw, Masovian Voivodeship, Poland
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Capital on Tap is hiring a Remote Complaints Officer
Complaints Officer\n\nDo you enjoy solving problems for customers? Do you thrive on investigating issues and collaborating with colleagues to get the best outcomes for customers? Then we’d love to hear from you! As a Complaints Officer, you'll take ownership of the complaint process from start to finish, achieving a fair and consistent customer outcome in line with company policies and procedures and in accordance with regulatory guidelines. You'll be providing excellent customer service, communicating in a helpful and friendly manner with every customer whether over the telephone or by written correspondence. \nResponsibilities \n\n\n* Provide excellent customer service, communicating in a helpful and friendly manner with every customer whether over the telephone or by written correspondence\n\n* Take ownership of a complaint from start to completion, ensuring that the customer is regularly kept informed of the process. \n\n* Gain a thorough understanding of the business and its products, building relationships across our offices and collaborating between all departments to provide a quick and coordinated service to customers.\n\n* Ensure all complaints are dealt with in line with FCA guidelines and other relevant legislation\n\n\n\nWhat we're looking for\n\n\nExperience dealing with complaints in an FCA regulated industry (Ideally)\n\nProficient telephone manner and communication skills\n\nGreat letter writing skills \n\nPassion for the customer\n\nEmpathy \n\nA friendly and caring nature\n\n\n\nWhat you'll get in return \n\n💷 Starting salary £26,000\n🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality\n🎁 Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)\n👛 Salary Sacrifice Pension Scheme up to 7% match\n🏖️ 28 days holiday (plus bank holidays) (pro rata) \n📖 Annual Learning Budget\n👪 Enhanced Parental Leave\n🚲 Cycle to Work Scheme\n🚂 Season Ticket Loan\n💬 6 free therapy sessions per year\n🐶 Dog Friendly Offices\n 🍫 Free drinks and snacks in our offices\n\nWe place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCardiff, Wales, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Capital on Tap is hiring a Remote Vulnerable Customer Officer
\nVulnerable Customer Officer\n\nAre you compassionate, experienced, and resilient? We're on the lookout for a dedicated Vulnerability Officer to join our team. In this role, you'll play a crucial part in providing specialised support to our customers who need extra care due to vulnerability. As a Vulnerable Customer Officer, you'll be at the forefront of assisting customers facing challenging circumstances. Your primary responsibility will be to handle escalated inbound calls from customers identified as vulnerable. You'll conduct thorough assessments of their accounts, ensuring that each case receives the attention and care it deserves. Collaborating closely with our customer-facing teams, you'll provide invaluable support and share your specialised knowledge to ensure our customers are treated with empathy and respect.\n\nResponsibilities:\n\n\n* Handle escalated inbound calls from customers in vulnerable categories.\n\n* Conduct thorough assessments of vulnerable customer accounts.\n\n* Assist customer-facing teams with queries related to vulnerable customers.\n\n* Share specialised knowledge to support our teams effectively.\n\n* Stay up-to-date with the latest in Vulnerable Customers within financial services.\n\n\n\n\nWhat we're looking for:\n\n\n* Experience with vulnerable customers within an FCA regulated environment is essential.\n\n* Empathy for our most distressed customers, aiming for their best outcomes.\n\n* Ability to analyse cases, gather necessary information, and make informed decisions.\n\n* Excellent prioritisation skills, adaptable to new cases throughout the day.\n\n* Proactive time management and meticulous attention to detail.\n\n\n\n\nWhat you'll get in return:\n\n💷 Starting salary £26,000\n🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality\n🎁 Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)\n👛 Salary Sacrifice Pension Scheme up to 7% match\n🏖️ 28 days holiday (plus bank holidays) (pro rata) \n📖 Annual Learning Budget\n👪 Enhanced Parental Leave\n🚲 Cycle to Work Scheme\n🚂 Season Ticket Loan\n💬 6 free therapy sessions per year\n🐶 Dog Friendly Offices\n 🍫 Free drinks and snacks in our offices\n\nHere at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day! Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out here what you need to do to progress in this role at Capital on Tap.
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCardiff, Wales, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Capital on Tap is hiring a Remote Customer Service Advisor
Customer Service Advisor - 3-day working week (Weekends)\n\nAre you interested in joining an ever-growing Fintech industry? Are you friendly and customer-focused? If so, this could be a role suited to you! \n\nThe role \n\nYou’ll be the first point of contact for small business owners all over the UK and US. Our customers can get in touch via various channels such as telephony, emails and live chat. Our customers are trying to build their businesses, and we are there to support them every step of the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. We thrive from customer feedback to pilot new ideas, you’ll need to listen to our customers and understand from them how we can build a better business.\n\nThis is a full-time position, and our shift patterns are 8am-8pm 3 days a week consistently. You will be working a total of 33 hours but receiving a salary of 37.5 hours per week. You will receive 4 days off per week, and the weekly rota looks like:\n\n\n\n\n\nSaturday\n\n\n\nSunday\n\n\n\nMonday\n\n\n\n\n\n08:00-20:00\n\n\n\n08:00-20:00\n\n\n\n08:00-20:00\n\n\n\n\n\nWe have a start date of the 18th March and are holding interviews now. The initial interview will be a call with a member of the Talent Team, followed by a final stage at our office with two of our Team Leaders. Please keep an eye on your emails (and junk folder) for interview invites. \n\nTraining \n\nYour first 6 weeks will be training, between the hours of 9am-8pm Monday-Friday. This will be a mixture of classroom based training, buddying and training as you go.\nWe are looking for someone with:\n\n\n* Customer service experience (we will consider all industries)\n\n* Passion for the customer journey and experience\n\n* Empathetic, with a friendly and caring nature\n\n* Adaptable to change\n\n* Receptive to feedback\n\n* Willingness to learn and develop\n\n\n\nWhat you'll get in return:\n\n🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality\n🎁 Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)\n👛 Salary Sacrifice Pension Scheme up to 7% match\n🏖️ 28 days holiday (plus bank holidays) (pro rata) \n📖 Annual Learning Budget\n👪 Enhanced Parental Leave\n🚲 Cycle to Work Scheme\n🚂 Season Ticket Loan\n💬 6 free therapy sessions per year\n🐶 Dog Friendly Offices\n 🍫 Free drinks and snacks in our offices\n\nHere at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day! Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out here what you need to do to progress in this role at Capital on Tap.
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCardiff, Wales, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Capital on Tap is hiring a Remote Disputes Officer
The Role\n\nThis is an exciting and challenging position for a highly motivated, customer-focused and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day-to-day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.\nWe are looking for someone with:\n\n\n* Customer service experience (Essential) \n\n* Experience working in an FCA regulated environment (Essential) \n\n* Transaction disputes/chargeback experience (Desired) \n\n* Passion for the customer journey\n\n* Empathy \n\n* A friendly and caring nature\n\n\n\nWhat’s in it for you:\n\n\n* Salary banding £26,000 - £27,000 \n\n* Generous monthly incentives\n\n* £1000 annual learning budget to spend on your personal development\n\n* 28 days holiday (plus bank holidays)\n\n* Plenty of opportunities to develop, grow, and progress - we’re invested in your career!\n\n* Our Cardiff office is in the city centre - close to public transport links and local amenities and we even have dogs in the office!\n\n* We provide free breakfast and snacks (Our kitchen is always fully stocked)\n\n* We’re a social bunch - we regularly plan fun social events!\n\n\n\n\nWe place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.\n\nCheck out more of our benefits, values, and mission here.\nDiversity and inclusion\n\nWe want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider, and encourage applications from anyone who shares this passion.\nHow to apply\n\nIf you want to progress your career within a fast-growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to soon!
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCardiff, Wales, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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