\nWho We Are\n\nAt Platform Science, we’re working to connect everything that moves.\n\nFounded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.\n\nOur employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.\n\nWe value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.\n\nAbout The Role\n\nPlatform Science is looking for a qualified Tech Support Specialist to join our Customer Success team here in San Diego, CA and assist our customers with technical issues associated with our products and services.\n\nYour responsibilities include resolving customer questions, recommending technical solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with technical help desk software and express an interest to learn about the transportation IoT industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during Pilot tests and after-sales installs and diagnostics.\nResearch and identify solutions to software and hardware issues using tools provided.\n\n**The shift will be: Thursday - Monday 12:00pm - 9:00pm PST (must take an hour lunch break)**\nEssential Responsibilities\n\nDiagnose and troubleshoot technical issues, including heavy android application support\n\nTrack calls to resolution, within agreed time limits\n\nTalk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue\n\nProperly escalate unresolved issues to appropriate internal teams (e.g. Tier 2, manager or other)\n\nProvide prompt and accurate feedback to customers and log cases in Salesforce\n\nDocument technical knowledge in the form of Knowledge Base articles within Salesforce\n\nMaintain courteous and professional relationships with clients\n\nAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)\n\nUpdate our internal databases with information about technical issues and useful discussions with customers\n\nShare feature requests and effective workarounds with team members\n\nGather customer feedback and document using company tools\n\n\n\nExperience\n\nProven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician or similar experience\n\nGood understanding of computer systems, mobile devices and other tech products\n\nAbility to diagnose and troubleshoot basic technical issues\n\nFamiliarity with remote desktop applications and help desk software (eg. Salesforce)\n\nAbility to provide step-by-step technical help, both written and verbal\n\nExperience using help desk software and remote support tools\n\nExcellent communication and problem-solving skills\n\nAbility to work well under pressure\n\nFlexibility to potentially work shift hours\n\n\n\n\nPlatform Science Benefits Highlights\nThe company offers various benefits to regular, full-time employees including: \n\nMedical, dental, and vision insurance\n\nShort-term and long-term disability insurances\n\nAD&D and life insurance\n\n401k plan\n\nPaid vacation, sick leave and holidays\n\nSix weeks of paid parental leave\n\n\n\nFor more information please see the Benefits Highlights brochure for regular, full-time employees.\nIn addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits\n\nThis is a non-exempt role. Our job titles for each posting may span across more than one job level. The estimated hourly rate for this position is between $26.64 and $30.00 per hour. The range displayed on each job posting reflects the minimum and maximum target range for new hire hourly rates across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The hourly pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.\n\nPlease note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.\n\nPlatform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). \nAt this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Mobile and Android jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States