\nABOUT ARTERA\n\n\nOur Mission: Make healthcare #1 in customer service.\n\n\nWhat We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. \n\n\nOur Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. \n\n\nOur award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. \n\n\nArtera’s Customer Success team is looking for a new Senior Customer Success Manager. This is an individual contributor role. You will report directly to our Senior Manager of Customer Success.\n\n\nYou will own and oversee relationships with Artera’s strategic enterprise accounts. You are an experienced customer success manager and you have demonstrated success managing healthcare accounts for SaaS organizations. You are an active listener with strong communication and organizational skills. You thoroughly understand your customers’ business objectives and provide meaningful insight. You have demonstrated the ability to define customer strategies and execute them in a consultative manner. You are looking for your next role within healthcare and are excited about how patient engagement-related workflows can be improved through the use of Artera’s products.   \n\n\n\nResponsibilities\n* Acts as post-sale customer point of contact and is accountable for driving increased customer adoption and utilization of the Artera product suite \n* Assists in the customer renewal process and focuses on improved retention \n* Focuses on customer strategies that improve revenue through up-selling and cross-selling via Customer Success Qualified Leads\n* Remains focused on developing high-level relationships with customers to ensure strong relationships are intact at the value realization and buyer level\n* Collaborates with the customer on a mutually agreed upon Customer Success plan to drive increased value for Artera’s products and services\n* Collaborates with customers to drive metric-driven results\n* Gather and relay feedback to continuously iterate on the customer success strategy\n* Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)\n* May handle escalations and coordinate risk mitigation across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support\n* Gathers and directs VOC (Voice of Customer) feedback to Product\n* Promotes, supports, and enables Early Access/Beta customers\n\n\n\nRequirements\n* Bachelor’s degree required\n* 4-7+ years of relevant experience; or an advanced degree with 4-6 years relevant experience \n* Healthcare experience\n* Experience being in a Customer Success role for a SaaS product\n* Comfortable with frequent change and knows how to operate in a fast-moving, dynamic environment; able to navigate through ambiguity\n* Possess a consultative approach with a strong mindset that is customer focused, strategic, data-driven, and can identify new opportunities for increased utilization and feature/integration expansion\n* Motivated to deliver an exceptional customer experience; has a proactive approach to managing portfolio \n* Passionate about the patient experience \n* Collaborative, positive, team-oriented mindset\n* Familiarity with Salesforce CRM \n* Available to travel around 20-30%\n\n\n\nBonus\n* Familiarity with Gainsight\n* Master’s degree in business, healthcare administration, or other healthcare-related field\n\n\n\n30/60/90\n* Within 30 days you will:\n* Become product certified\n* Begin shadowing customer calls\n* Meet key colleagues; start to build internal relationships\n* Go through tools and systems training \n* Start to get some accounts assigned to you\n* Within 60-90 days you will:\n* Start to build executive customer relationships \n* Understand customer's workflows, challenges, and initiatives\n* Identify areas of upsell/cross-sell\n\n\n\n\n\n$88,000 - $112,500 a yearThe compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.\nTier 1 Salary: $98,000 - $112,500 + variable   Non-Tier 1 Salary: $88,000 - $105,000 + variable\n\nLOCATION\nArtera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). \n\n\nArtera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. \n\n\nIf you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. \n\n\nWORKING AT ARTERA \nCompany benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! \nCareer development - Manager development cohorts, employee development funds\nGenerous time off - Company holidays, Winter & Summer break, and flexible time off\nEmployee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. \n\n\nCommitted to Diversity, Equity, and Inclusion\nArtera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. \n\n\nWith that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! \n\n\nWe’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.\n\n\nDATA PRIVACY\nArtera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior and Non Tech jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nABOUT ARTERA\n\n\nOur Mission: Make healthcare #1 in customer service.\n\n\nWhat We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. \n\n\nOur Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. \n\n\nOur award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. \n\n\nArtera’s Customer Success team is looking for a new Customer Success Director. This is an individual contributor role. You will report directly to our Manager of Customer Success.\n\n\nAs a Customer Success Director, you will own and oversee relationships with Artera’s medium to large enterprise customers. You are an experienced customer success manager and you have demonstrated success managing healthcare accounts for SaaS organizations. You are an active listener with strong communication and organizational skills. You thoroughly understand your customers’ business objectives and provide meaningful insight. You have demonstrated the ability to define customer strategies and execute them in a consultative manner. You are looking for your next role within healthcare and are excited about how patient engagement-related workflows can be improved through the use of Artera’s products.  \n\n\n\nResponsibilities\n* Acts as post-sale customer point of contact and is accountable for driving increased customer adoption and utilization of the Artera product suite \n* Assists in the customer renewal process and focuses on improved retention \n* Focuses on customer strategies that improve revenue through up-selling and cross-selling via Customer Success Qualified Leads\n* Remains focused on developing high-level relationships with customers to ensure strong relationships are intact at the value realization and buyer level\n* Collaborates with the customer on a mutually agreed upon Customer Success plan to drive increased value for Artera’s products and services\n* Collaborates with customers to drive metric-driven results\n* Gather and relay feedback to continuously iterate on the customer success strategy\n* Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)\n* May handle escalations and coordinate risk mitigation across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support\n* Gathers and directs VOC (Voice of Customer) feedback to Product\n* Promotes, supports, and enables Early Access/Beta customers\n\n\n\nRequirements\n* Bachelor’s degree required\n* 4-7+ years of relevant experience; or an advanced degree with 4-6 years relevant experience \n* Healthcare experience\n* Experience being in a Customer Success role for a SaaS product\n* Comfortable with frequent change and knows how to operate in a fast-moving, dynamic environment; able to navigate through ambiguity\n* Possess a consultative approach with a strong mindset that is customer focused, data-driven, and can identify new opportunities for increased utilization and feature/integration expansion\n* Motivated to deliver an exceptional customer experience; has a proactive approach to managing portfolio \n* Passionate about the patient experience \n* Collaborative, positive, team-oriented mindset\n* Familiarity with Salesforce CRM \n* Available to travel around 20-30%\n\n\n\nBonus\n* Familiarity with Gainsight Customer Success Tool\n* Master’s degree in business, healthcare administration, or other healthcare-related field\n\n\n\n\n$88,000 - $117,000 a yearThe compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.\nTier 1 Salary: $98,000 - $117,000 + variable   Non-Tier 1 Salary: $88,000 - $105,000 + variable\n\nLOCATION\nArtera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). \n\n\nArtera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. \n\n\nIf you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. \n\n\nWORKING AT ARTERA \nCompany benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more! \nCareer development - Manager development cohorts, employee development funds\nGenerous time off - Company holidays, Winter & Summer break, and flexible time off\nEmployee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. \n\n\nCommitted to Diversity, Equity, and Inclusion\nArtera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. \n\n\nWith that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! \n\n\nWe’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.\n\n\nDATA PRIVACY\nArtera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel and Non Tech jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nABOUT ARTERA\n\nOur Mission: Make healthcare #1 in customer service.\n\nWhat We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. \n\nOur Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. \n\nOur award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.\n\nSUMMARY\n\nBehind the scenes, health systems have hundreds (and sometimes thousands) of different systems that must communicate with one another. At Artera, we connect with the systems in the hospital that need to communicate to patients.\n\nArtera is looking for a talented Senior Technical Project Lead to join the Professional Services team. This is an individual contributor role. You will work directly alongside a team of Integration Engineers as well as project managers under the direction of our Senior Manager, Technical Services. We are looking for an individual that enjoys understanding the technical details while remaining focused on guiding clients through the implementation process of technical features and integrations. Our team is passionate about optimizing our deployment processes and ensuring our customers have a great experience with our technical teams. \n\nAs a member of this team you will:\n\n\n* Scope and deploy new integrations with clients\n\n* Scope and deploy leading product features\n\n* Improve and create process that allows the team to operate more effectively\n\n\n\n\nRESPONSIBILITY \n\n\n* Work with customers and internal stakeholders to implement technical aspects of customer’s purchased features. Includes discovery, build, testing, and deploying integrations to our clients.\n\n* Leverage our integration engine and cloud platform to investigate, diagnose, and solve customer integration issues.\n\n* Effectively communicate technical issues with clients in non-technical language.\n\n* Work with Integration Engineers to ensure customer scope and business needs are met by the developed integration.\n\n* Plan and coordinate all aspects of internal projects from initiation to delivery.\n\n* Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.\n\n* Acts as an advocate for the client as the ultimate authority on the architecture designed to address client business problems.\n\n* Provides feedback based on client experiences to product and professional services teams for product and process improvements.\n\n* Design and implement technical systems, applications, and process designs to meet client specifications. Responsible for providing complete professional service support for a client or clients, including the identification and development of solutions, design of systems, applications, and processes, and delivery to clients. \n\n\n\n\nREQUIREMENTS\n\n\n* Bachelor’s Degree\n\n* 4+ years of experience in a client-facing technical role\n\n* 4+ years of experience with HL7v2, FHIR, and other common standards of healthcare system data exchange solutions\n\n* Strong written and verbal communication skills\n\n* Strong analytical, problem-solving, and logical reasoning skills\n\n* A passion for managing data and connecting systems\n\n\n\n\nBONUS\n\n\n* Experience with the IRIS Integration Engine or another Integration Engine\n\n* Experience using SQL and/or and object-oriented programming language\n\n\n\n\nLOCATION\n\nArtera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote \n\nWORKING AT ARTERA \n\n\nCompany benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more! \n\nCareer development - Mentorship program, manager development cohorts, employee development funds.\n\nGenerous time off - Company holidays, wellness days, and flexible time off.\n\nEmployee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. \n\n\n\n\nSALARY RANGE\n\nActual base salary will depend on experience, skills, education, geographic location, and/or internal equity.\n\n$115,000 - $153,000\n\nInterested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.\n\nCommitted to Diversity, Equity, and Inclusion\n\nArtera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. \n\nWith that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! \n\nWe’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.\n\nDATA PRIVACY\n\nArtera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud and Senior jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States