Included Health is hiring a
Remote UX Design Operations Manager
\nOur mission\nAt Included Health, weโre on a mission to raise the standard of healthcare for everyone. Weโre a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community โ no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. Weโre especially focused on increasing access to high-quality and culturally competent providers. \nOur team\nWeโre a tight-knit, collaborative team of UX Product Designers, Writers, and Researchers, working in close partnership with our Product Management and Engineering teams. Weโre driven to improve the health and lives for our members, and transform the confusing and archaic health system. We are passionate advocates for all of our members. \nYou!\nAt Included Health we truly believe in creating the best member experience, breaking away from traditional healthcare norms. In order to ensure that our UX Product Designers, Writers, and Researchers can do their best work, we are looking for a self-starting, highly motivated UX Design Operations Manager. You will be an operations โteam of oneโ but an absolutely critical part of our overall team. \n\n\n\nWhat you will be doing\n* Work closely with the UX leadership (VP, directors, and managers) to continually seek ways to amplify the efforts of their teams\n* Manage UX team needs with respect to documentation, asset and file management, communication and coordination, particularly in light of a distributed, yet collaborative, workforce\n* Implement processes that ensure effective collaboration between our team and their cross functional partners (such as the design/developer hand-off or sharing assets between design and marketing)\n* Play a critical role in implementing our new design & content system and ensuring adoption by designers, writers, PMโs and engineers\n* Spearhead our design quality effort: coordinating design & content QA checkpoints and other reviews to ensure that work meets certain standards before launch\n* Manage design and research tool accounts (e.g. team access, communication with vendors, subscription renewals)\n* Support team members with research participant management (recruiting, screening, coordinating, incentive distribution)\n* Maintain internal research panel management tools based on ongoing research activities\n* Coordinate with Sales and Marketing to manage demo requests\n* Own relationships with internal operations teams such as Finance, Legal, and Procurement\n* Manage external relationships, such as those with contractors, consultants, and vendors\n\n\n\n\nOur Desired Profile\n* Demonstrated experience in Design Operations and Program Management\n* Passionate advocate of putting our members (who arenโt necessarily the same as our payingcustomers) at the heart of the work\n* Deep understanding of user-centered and human-centered design processes, including user research, insights and analysis, prototyping and validation, and delivery of production-ready design\n* Stories of how your work in Design Operations enabled a team to scale while maintaining quality and team health\n* Strong written and oral communication skillsOrderly and organized, able to manage and make sense of inbound requests\n* Diplomatic demeanor, successfully engaging peers and stakeholders, steering them towards understanding what the UX team needs to succeed\n\n\n\n\n\nThe United States new hire base salary target ranges for this full-time position are:\n\n\nZone A: $153,200 - $232,400 + equity + benefits \nZone B: $130,200 - $193,650 + equity + benefits \n\n\nThis range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.\n\n\nStarting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations.Your Recruiter can share your geographic zone alignment upon inquiry.\n\n\nIn addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.\n\n\n\n\nIn addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: \n\n\nRemote-first culture\n401(k) savings plan through Fidelity\nComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)\nFull suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents \nGenerous Paid Time Off ("PTO") and Discretionary Time Off (โDTO") \n12 weeks of 100% Paid Parental leave\nUp to $25,000 Fertility and Family Building Benefit \nCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) \n11 Holidays Paid with one Floating Paid Holiday\nWork-From-Home reimbursement to support team collaboration and effective home office work \n24 hours of Paid Volunteer Time Off (โVTOโ) Per Year to Volunteer with Charitable Organizations\n\n\nYour recruiter will share more about the specific salary range and benefits package for your role during the hiring process.\n\n\n#LI-JH1\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Recruiter, Marketing and Sales jobs that are similar:\n\n
$62,500 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nRemote