\nFounded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.\n\n\nAbout the role: \nThe Technical Documentation Specialist II plays a critical role in bridging the gap between technical teams and the end-user of the product. This position is responsible for creating clear, concise, and effective communication materials that convey technical information to various audiences. The Technical Documentation Specialist II requires a deep understanding of the product’s technical aspects and the ability to translate complex concepts into easily understandable content. \n\n\nWhat you will do:\no Develop a variety of communication materials including user manuals, technical guides, FAQs, knowledge based articles, and other documentation that provides users with clear instructions on how to effectively use and troubleshoot products. \no Transform complex technical information into user-friendly content that is easily comprehensible for non-technical audiences maintaining consistent tone, style, and terminology across all communication materials.\no Work closely with cross-functional teams, including product managers, engineers, designers, and support staff, to gather technical information and ensure accuracy in the communication materials. \no Understand the target audience’s needs, preferences, and levels of technical expertise & adapt communication strategies accordingly to provide information in the most accessible manner.\no Maintain an in-depth understanding of the company’s products, their features, functionalities, and technical specifications. \no Deliver updates to the documentation site with the new material created\no Contribute to product launch activities by preparing communication materials that introduce new products or updates to the market. \no Review and edit content created by other team members to ensure accuracy, clarity, and consistency.\no Keep up to date with industry trends, communication tools, and best practices in technical communication to enhance the quality of deliverables. \n\n\nAbout you:\no Bachelor’s degree in technical communication, computer science, engineering, or other related field. \no 3+ years of related experience, master’s degree and 1+ years of related experience, or equivalent related work experience. \no Proven experience in technical writing or technical communication, especially in translating complex concepts into user-friendly content. \no Proficient in using documentation tools, content management systems, and graphic software. \no Working knowledge of HTML, CSS and Markdown\no Attention to detail and a commitment to producing high-quality, error-free content. \no Ability to adapt to changing priorities and work well in a fast-paced dynamic environment. \noUnderstanding of modern software development best practices.\n\n\n\n\n\n\nWhat We Offer:\n\n\no Comprehensive medical, dental, vision, and life insurance\no Competitive compensation package and equity\no 401(k) match\no Monthly work from home stipend of $50 net\no Flexible work schedule and paid time off\no Collaborative culture with a supportive team\no A great place to work with unlimited growth opportunities\no The opportunity to make massive contributions at a hyper-growth company\no Make an impact on a product helping ship millions of packages per day\n\n\nData Privacy Notice for Job Applicants:\nFor information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy\n\n\n"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."\n\n\nTo be considered for this position, you must be authorized and based in the United States. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Writer, CSS and API jobs that are similar:\n\n $45,000 — $65,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote