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🤖 Closed by robot after apply link errored w/ code 404 1 month ago
\nWe’re looking for a Knowledge Specialist to own and evolve our self-service and internal documentation experience. You’ll be the go-to person for creating, updating, and organizing help content that empowers both customers and teammates.\n\n\nThis is a hands-on role where you’ll execute on documentation needs while also helping improve how we manage knowledge at scale. You'll collaborate across teams, source information from tools like Slack and Notion, and help build systems that actually work. There’s room to shape processes but we need someone who’s excited to do the work, not just talk about it.\n\n\nWhat you'll work on\n\n\nHelp Center articles that explain features, troubleshoot issues, and support self-service\nInternal docs like onboarding guides, team workflows, and support playbooks\nTraining resources in collaboration with product and marketing for new launches\nBest practices videos using tools like Loom, CleanShot, or ScreenStudio (optional but nice!)\nNotion workspaces and internal wikis to keep our team aligned and efficient\n\n\nWhat you’ll do\n\n\nWrite, edit, and maintain customer and internal documentation\nTriage and fulfill help doc requests whether that’s a quick update or a new article\nPartner with support, product, and engineering to gather accurate info fast\nKeep content organized, searchable, and up-to-date across our tools\nUse feedback and analytics to spot gaps and improve what we’ve got\n(Bonus) Help train chatbots and surface smart self-service suggestions\n\n\nWhat we’re looking for\n\n\n1-2+ years of experience with Shopify is required, bonus if you have experience working with subscriptions\n1-2+ years of experience in technical writing\nExperience working with API, graphQL, Shopify Liquid, HTML, CSS is preferred but not required\nComfort with leveraging AI tools to optimize processes\nClear, friendly writing with strong attention to detail\nAbility to move fast and stay organized across many projects\nComfortable being proactive especially when things aren’t fully scoped\nExperience with knowledge tools like Zendesk, Intercom, or Document360 is a plus\nBonus if you’ve made help videos or done light training content before\n\n\n\n\n\n \n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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