\nApply now for a career that puts wellbeing first!\n\nGET TO KNOW US\n\nWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. \n\n*Big news: Gympass is now Wellhub! \nWe are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. \n\n\n \n\nTHE OPPORTUNITY\n\nWe are hiring a Business Operations Tech Lead for our DOTS-CX team in Brazil! \n\nAt DOTS, we are developing scalable solutions that make Wellhubbers more productive, assuring user-friendly, data-driven, and confident products, for efficient and measurable work in the business areas. We divide DOTS PD team internally into 4 Product Domains responsible for changing the company vision into an experience-centric one using different approaches. \nThis person will have a crucial role in ensuring the efficient and effective operation of the second-level service desk. This position is responsible for handling escalated technical issues, providing in-depth troubleshooting, and supporting the overall service delivery process. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach.\n\nYOUR IMPACT\n\n\nImproved Service Delivery: By efficiently handling escalated technical issues and resolving complex problems, they ensure timely and effective service delivery, increasing customer satisfaction and reducing issues.\n\n\nEnhanced Productivity: Their expertise in troubleshooting and problem resolution helps to minimize disruptions to business operations, enabling employees to work more productively.\n\n\nKnowledge Sharing: Through mentoring and training first-level service desk staff, they contribute to developing a knowledgeable and skilled support team, improving the overall service desk capabilities.\n\n\nContinuous Improvement: Their involvement in service improvement initiatives and process optimization helps to streamline operations, enhance efficiency, and drive overall service quality.\n\n\nCustomer Satisfaction: By providing timely updates and effective communication to end-users, they build trust and confidence in the IT support services, fostering a positive customer experience.\n\n\nInnovation: By staying abreast of emerging technologies and industry trends, they can identify opportunities for innovation and implement new solutions to improve service delivery and support business goals.\n\n\nRisk Mitigation: By proactively identifying and addressing potential problems, they help minimize business operations risks and protect critical data and systems.\n\nProvide Product insights for new features: By understanding the root cause of tickets, this person will feed the product backlog with new development opportunities.\n\n\nLive the mission: inspire and empower others by genuinely caring for your wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.\n\n\n\n\nWHO YOU ARE\n\n\nYou have proven experience in a technical support or service desk role, demonstrating a solid understanding of various operating systems, software applications, and hardware.\n\nYou possess the ability to mentor and train junior team members, sharing knowledge and expertise to elevate the team's overall skill level.\n\nYou are a forward-thinking professional who can analyze product data, identify opportunities, and help shape the overall product roadmap.\n\nYou can effectively communicate complex technical information to both technical and non-technical audiences, ensuring clarity and understanding.\n\nYou actively listen to requesters' concerns, demonstrating empathy and understanding while providing timely and accurate updates.\n\nYou possess exceptional analytical and problem-solving skills and has a proven track record of troubleshooting complex technical issues.\n\nYou stay updated on emerging technologies and industry trends, eager to learn and apply new knowledge to improve service delivery.\n\nWorks collaboratively with team members and other departments, fostering a positive and supportive work environment.\n\nPrioritizes customer satisfaction, going above and beyond to meet their needs and exceed expectations.\n\nYou can manage time effectively, prioritizing tasks and meeting deadlines while maintaining a high level of accuracy and attention to detail.\n\nThrives in a fast-paced and dynamic environment, adapting to changing priorities and remaining calm under pressure.\n\nTakes initiative to identify and address potential issues before they escalate, demonstrating a proactive approach to problem-solving.\n\nYou have advanced English skills, in writing and speaking;\n\nBachelor's degree in Computer Science, Information Technology, or a related field.\n\n\n\n\nWe recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. \nWHAT WE OFFER YOU\n\nWe're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! \n\nOur benefits include:\n\nWELLNESS: Health, dental, and life insurance.\n\nFLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.\n\nFLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.\n\nWELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.\n\nPAID TIME OFF: We know how important it is that our employees take time away from work to recharge. \n\nVacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.\n\nPAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.\n\nCAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  \n\n \n\nCULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! \n\nAnd to get a glimpse of Life at Wellhub… Follow us on Instagram @wellhublife and LinkedIn!\n\n \nDiversity, Equity, and Belonging at Wellhub\n\nWe aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.\n\nWellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.\n\nQuestions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. \n\n#LI-REMOTE\n\n \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Recruiter and Junior jobs that are similar:\n\n $20,000 — $50,000/year\n
\n\n#Benefits\n 🏖 Paid time off\n\n
\n\n#Location\nSão Paulo, São Paulo, Brazil