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Customer Success ManagerThoropass 🌏 Probably worldwide 💰 $80k - $133k* |
ManagerDesignSaaSSecurityTrainingSoftwareGrowthC |
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Thoropass is hiring a
Remote Customer Success Manager\nWorking at Thoropass\n\nAt Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best in each other.\n\nOur team is full of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team.\n\nWhat We Do\n\nThoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. Thoropass helps companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more.\n\nWe are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2024 and beyond.\n\nAbout the Job\n\nWe’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests.\n\nOur Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base.\n\nKey Responsibilities\n\n\n* Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)\n\n* Help improve customer experience through data analysis\n\n* Contribute to tutorials and communications\n\n* Maximize customer retention\n\n* Aid in innovative product design and development\n\n\n\n\nKey Skillsets / Knowledge Requirements\n\n\n* Detail oriented with strong organizational skills\n\n* Ability to handle multiple priorities\n\n* Demonstrated leadership qualities\n\n* High computer literacy and ability to learn new software\n\n* Passion for service\n\n\n\n\nEducational Requirements and Career Experience\n\n\n* Bachelors degree\n\n* 2-6 years of experience in a customer-facing role and startup SaaS experience\n\n\n\n\nCompensation & Benefits\n\n\n* The salary range for this position is $90,000 - $110,000 plus a performance based bonus\n\n* Exceptional health, dental, and vision care\n\n* Early equity in a fast-growing company\n\n* Hybrid work-from-home model (or remote)\n\n* Unlimited PTO\n\n* Home office equipment stipend\n\n* Quarterly wellness stipend\n\n\n\n\n#remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n
$80,000 — $132,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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