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\nWe are seeking an experienced Technical Account Manager to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for open-source technologies. \n\nYou will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development. \n\nYour day-to-day responsibilities:\n\n\n* Provide expert guidance and support to customers on Qovery’s platform and its integration with the different cloud providers.\n\n* Lead and maintain our support processes, ensuring we offer our customers the best support, speeding up our response times and making it scale (tooling, documentation, guides, training etc..).\n\n* Work closely with Engineers and non-technical stakeholders, explaining complex technical concepts in simple, understandable terms. \n\n* Actively contribute to our open-source projects, including Qovery CLI, Terraform Provider, Replibyte, and Qovery web console (both improvements and bug fixes) \n\n* Maintain fluency in at least one programming language and demonstrate the ability to quickly learn new languages such as Kotlin, Rust, and Golang. \n\n\n\n\nAbout you\n\n\n* Senior-level engineering experience, particularly in Cloud infrastructure and web development. \n\n* Proficiency in at least one of the following: AWS, Azure, GCP, Cloudflare, Kubernetes. \n\n* A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)\n\n* Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred). \n\n* Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.\n\n* Experience with technical support on SaaS products\n\n* Fluency in oral and written English; additional language skills are a plus.\n\n\n\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Senior and Golang jobs that are similar:\n\n
$52,500 — $95,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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