This job post is closed and the position is probably filled. Please do not apply. Work for Embrace and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 403 1 month ago
We’re hiring a builder.\n\nThis role is for a Customer Success leader who wants to reinvent how scaled CS works using automation and AI. You’ll own a high-potential portfolio of 150–200 accounts, but more importantly, you’ll design the systems that allow one CSM to deliver impact at 10x leverage.\n\nYou won’t just run playbooks. You’ll build them.\nYou won’t just use tools. You’ll source, implement, and evolve them.\nYou won’t just manage accounts. You’ll architect a scalable growth engine.\n\nIf you think like an operator, experiment like a product manager, and care deeply about driving measurable customer outcomes at scale, this role is for you.\n\n## What You’ll Do\n- Design and operationalize a scaled CS engine using automation and AI tooling to deliver value across a large portfolio\n- Build and run one-to-many programs (webinars, office hours, enablement series, lifecycle campaigns), converting repeatable plays into automated workflows\n- Evaluate, source, and implement tooling that increases customer coverage, engagement, and expansion efficiency\n- Own gross retention and expansion across ~150–200 accounts, maintaining strong forecasting discipline and renewal rigor\n- Identify and execute expansion opportunities, building relationships with both technical buyers (web performance leads, mobile leads, SREs, Frontend Leads, VPs Eng) and executive sponsors (CTOs, CPOs)\n- Be a product and performance expert, serving as a subject matter expert in user-focused observability (mobile and web RUM, synthetic monitoring, and digital performance optimization)\n- Collaborate cross-functionally with Sales, Solutions Engineers, Marketing, and Product to drive retention, expansion, and customer advocacy\n\n## What You'll Bring\n- 5+ years in Customer Success, Consulting, or Account Management\n- Prov \n\n#Location\nUnited States - East Coast
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a job
⭐️ Go premium
Health insurance for teams
Hacker News mode
Safe for work mode