\nWe are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers. This position will report to the Senior Director, Product Operations and will have the following responsibilities:  \n\n\n* Learn and understand Greenlight Guru’s software products and the industry that utilizes them\n\n* Respond promptly to all inbound support tickets and emails\n\n* Provide email, chat, phone, and video support to customers\n\n* Escalate issues to appropriate stakeholders to resolve promptly\n\n* Build strong relationships with colleagues and clients\n\n* Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.\n\n* Participate in testing new features and releases.\n\n\n\n\nYou’ll be successful if you are:\n\n\n* A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems\n\n* A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment \n\n* An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems\n\n* Able to gracefully juggle multiple customer needs and responsibilities\n\n* Tech-savvy and comfortable toggling between various SaaS tools \n\n* Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus\n\n\n\n\nStudies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements.  If you have experience with most of these qualifications we encourage you to apply. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Writer, Video and Senior jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAalborg, North Denmark Region, Denmark