Technical Customer Support Specialist (Full Remote)\nHow often have you thought, "I wish I could contribute to something meaningful from my workplace"? And what if your work could directly help improve people's health and well-being?\nAt ShareCRF, you can do just that. Our cloud-based platform is designed to capture and manage clinical research data, enabling research teams to collect the information they need to improve lives. And the best part? Our platform is so intuitive that clients can configure it entirely on their own—no programming skills required!\nWe’re looking for a Technical Customer Support Specialist to help our clients get the most out of ShareCRF while making the journey of managing their clinical research a breeze.\n\n\nWhat will you do?\nAs a Technical Customer Support Specialist, your role will revolve around ensuring our clients succeed with ShareCRF and feel supported at every step of their journey. Your responsibilities will include:\n* \nConsultancy and Configuration: Work directly with research teams to configure ShareCRF to align with their study goals and objectives. You’ll guide them on how to get the best results using the platform’s features.\n* \nClient Support: Be the go-to person for resolving service-related questions, problems, and doubts. Your assistance will ensure clients can work smoothly without interruptions.\n* \nTraining Delivery: Organize and deliver training sessions to clients, equipping them with the knowledge to use ShareCRF effectively. This includes live courses, webinars, and other training formats.\n* \nContent Creation and Review: Contribute to creating, reviewing, and translating help articles, user guides, documentation, and training materials. Your efforts will make ShareCRF even easier for clients to use.\n* \nSales Collaboration: Assist the sales department by evaluating new studies and providing input on how ShareCRF can meet their requirements.\n* \nProblem Analysis: Identify and review technical or user-reported issues. Collaborate with the Product Development team to address and resolve these problems.\n* \nProduct Feedback: Collect and report suggestions or potential improvements shared by clients to the Product Design team, ensuring we continue evolving to meet their needs.\n\n\n\nIn 1 month...\n\nYou will learn. You’ll dive into ShareCRF’s platform, internal processes, and how we configure studies. You’ll shadow expert colleagues and begin performing customer support actions under their guidance.\nIn 3 months...\nYou will improve. You’ll have an advanced understanding of ShareCRF’s features and how to apply them effectively to different types of studies. You’ll also start working directly with clients, alongside a teammate, and develop strategies to provide tailored solutions for each research project.\nIn 6 months...\nYou will execute. You’ll be an expert in ShareCRF, taking full ownership of complex client configurations and managing change processes independently. You’ll lead training sessions, ensuring clients can harness the platform’s full potential.\n\nHow will you do it?\nAt ShareCRF, we believe in a horizontal structure and relaxed culture. Communication is at the heart of what we do, and we encourage open, constructive feedback from everyone—there are no barriers here.\nWe work as a team and expect new joiners to embrace our collaborative culture, where helping colleagues is a core value. Our philosophy is simple: a cohesive, committed team always achieves more than the sum of its parts.\n When will you work?\nWe offer flexible working hours! The only "rule" is to be available between 10:00 and 16:00 for team collaboration.\nOn Fridays, we close laptops at 15:00 to kick off the weekend early. During July and August, you can take advantage of an intensive shift, working in the mornings and enjoying your afternoons free—perfect for heading to the pool, the beach, or wherever summer takes you!\nWhere will you work?\nWe’re a 100% remote company, so you can work wherever you have a good internet connection. Prefer the mountains 🏔️ or the beach 🏖️? The choice is yours!\nEvery quarter, we meet up for 2–3 days in an exciting location. These group gatherings are all about strengthening bonds, brainstorming, and discussing upcoming milestones.What are we looking for?\nWe’re searching for someone who loves helping others, thrives in customer-facing roles, and enjoys working with technology. You’ll need a logical mind (critical for ShareCRF’s configuration tasks) and a strong desire to learn.\nExperience in clinical research is a plus, but it’s not essential. If you meet the other requirements, we’ll provide the support you need to learn and thrive in the world of clinical trials.\nIf you have come this far, enter the word headphone when you complete the form.\nWhat do we offer?\n* \n100% Remote Work: Work from anywhere within the GMT-2 to GMT+2 time zone. If you’re living outside Spain but dream of moving to the land of sun and beaches, we’re happy to help with the transition!\n* \nFlexible Hours: We don't require a specific schedule, but we do need you to attend team meetings, ensuring communication and teamwork remain as efficient as possible. It's important that your availability aligns with that of your teammates so you can fulfill both your responsibilities and the service level required by the team.\n* \nTop-Notch Equipment: We’ll provide everything you need to work comfortably, including a high-end laptop, a 27" monitor (or dual 24" monitors), and a professional-grade chair.\n* \nIndependence and Responsibility: Take ownership of your work while enjoying the freedom to manage your tasks independently.\n* \nA World-Class Team: Join an exceptional team working on a global product that makes a real difference in improving people's lives.\n\n\n\nFundamental requirements:\n* \nNative English speaker.\n* \nHigh level of written and spoken Spanish.\n* \nStrong logical thinking and problem-solving skills.\n* \nComfort and interest in working with computers (no programming required).\n* \nExcellent spoken and written communication skills.\n* \nHigher education degree.\n* \nAbility to work independently and manage responsibilities effectively in a remote setting.\n* \nStrong organizational skills to handle multiple client configurations and tasks efficiently.\n\n\n\nIt would be a positive asset:\n* \nBilingual English-Spanish.\n* \nKnowledge of spreadsheet software or basic programming (e.g., macros).\n* \nExperience in clinical research or a related field (e.g., healthcare, biotech).\n* \nFamiliarity with creating training content (e.g., user guides, videos, webinars).\n* \nOther languages (to support international clients).\n* \nExperience with customer support tools or ticketing systems.\n* \nAbility to work collaboratively in a team environment and provide constructive feedback.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Sales jobs that are similar:\n\n $102,500 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n