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🤖 Closed by robot after apply link errored w/ code 404 1 month ago
\nWe are looking for a Service Level & Availability Manager to support a global enterprise’s infrastructure operations and drive reliability across complex, hybrid environments. This role blends technical depth with operational rigor and collaboration across business and IT to ensure resilient, always-on service delivery.\n\n\nThis is a USA-based role. \n\n\n\nResponsibilities\n* Own end-to-end Service Level and Availability Management across on-premises, cloud, and third-party systems.\n* Develop and maintain availability plans that align with business priorities and risk mitigation strategies.\n* Monitor system health and performance using tools such as PowerBI, Datadog, Splunk, PagerDuty, and ServiceNow.\n* Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes.\n* Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams.\n* Foster a culture of proactive monitoring, resilience engineering, and continuous improvement.\n\n\n\nRequired Experience\n* 5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions.\n* Proven track record implementing availability frameworks aligned with ITIL or similar best practices.\n* Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers).\n* Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow).\n* Excellent communication and analytical skills, with the ability to convey technical insights to non-technical audiences.\n* ITIL or cloud certifications (AWS/Azure) preferred.\n\n\n\n\n\n \n\n#Location\nUnited States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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