\nCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.\n\n\nWhy join Coupa?\n\n\n🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.\n🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.\n🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. \n\n\nLearn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. \n\n\nThe Impact of a Sr. Coupa Pay Customer Success Manager at Coupa:\n\n\nWe are looking for highly energetic and driven customer champions to work on the Coupa Pay team.  This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts. \n\n\n\nWhat You'll Do: \n* Have a strong technical understanding of Coupa products with the ability to discuss and demonstrate the full Coupa platform and how it will meet a customer’s business needs.\n* Create and own the adoption strategy plan with large, strategic customers and ensure that all teams, including external Coupa partners and Coupa colleagues, are actively engaged to help execute the strategy with the customer.\n* Help customers create success goals that are linked to their overall business objectives for successful Coupa Pay growth and adoption and can easily be measured to assist customers in tracking performance.\n* Become a trusted partner and actively engage customers in strategic conversations involving longer-term business needs and best practices.\n* Analyze and report on customers’ overall Pay opportunity for virtual cards, bank transfers and working capital / early pay discount solutions.\n* Forge strong partnerships with customers, Coupa Pay partners, suppliers and Coupa colleagues.\n* Ability to provide Coupa platform demonstrations and training. Meet customers in person via occasional travel.\n\n\n\nWhat You Will Bring to Coupa: \n* 10+ years experience in either payments or systems applications, whether internally via a Finance or Procurement organization, or externally with a consulting firm or software provider.\n* Deep domain expertise in either Payments and/or Procurement systems\n* Candidates should have extremely strong client management skills and be able to work with customers to execute a plan that works towards a rapid, successful go-live and adoption. \n* Experience with Software as a Service is a plus, as is any experience with Coupa BSM and other financial payment, accounting, and source-to-pay or procurement software.\n* Previous sales or lead consulting experience with the following applications is a solid predictor of success: Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP.\n* Strong written and verbal communication skills.\n* Experience configuring and delivering software demonstrations is strongly preferred.\n\n\n\n\n\n\nThe estimated pay range for this role is $104,000 - $135,000\n\n\nThe starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\n\n\n#LI-Remote\n#LI-TC1\n\n\nCoupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. \n\n\nPlease be advised that inquiries or resumes from recruiters will not be accepted.\n\n\nBy submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. \n\n#Location\nLos Angeles, California, United States