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🤖 Closed by robot after apply link errored w/ code 404 1 month ago
\nRole Overview\nWe are a small, growing mental health counseling practice providing in-person and telehealth\nservices across the state of Washington (U.S.).\nWe are seeking a Part-Time Virtual Assistant to serve as the first point of contact for clients,\nsupporting client communication, scheduling needs, and inbound phone calls. This role is primarily\ncustomer service–focused, with no sales, cold calling, or outbound outreach required.\nThe ideal candidate is calm, professional, detail-oriented, and comfortable working in a mental\nhealth and LGBTQ+ affirming healthcare environment.\n\n\nKey Responsibilities\nClient Communication & Customer Service\n● Respond to new client inquiries via phone and email\n● Answer incoming phone calls from:\n○ Prospective clients\n○ Existing clients needing to reschedule or cancel appointments\n● Provide clear, compassionate, and professional communication\n● Gather basic intake information as needed (non-clinical)\n\n\nScheduling & Administrative Support\n● Assist with appointment scheduling, rescheduling, and cancellations\n● Update and manage client information within the EHR system\n● Support administrative workflows related to client communication\n● Escalate urgent or sensitive issues appropriately to the internal team\n\n\nSystems & Tools\n● Work within the practice's EHR system (SimplePractice – training provided)\n● Use Google Workspace (Gmail, Calendar, Docs, Sheets) for daily tasks\n● Maintain accuracy, confidentiality, and compliance with privacy standards\n\n\n\nRequired Qualifications\n* Strong spoken and written English\n* Previous experience in:\n\n○ Customer service○ Administrative support○ Healthcare, therapy, or client-facing service roles (preferred)\n* Comfortable handling phone calls professionally\n* Proficient with Google Workspace\n* Calm, empathetic, and organized communication style\n\n\n\nNice to Have\n* Experience working in:\n\n○ Mental health practices○ Healthcare or therapy environments\n* Familiarity with EHR systems (especially SimplePractice)\n* Process-improvement mindset or self-starter tendencies\n\n\n\nGrowth Opportunities\n* Opportunity to increase hours over time as the practice grows\n* Potential path to full-time support role\n* Ability to take on additional administrative or process-building responsibilities\n\n\n\n\n\n$500 - $700 a monthPart-time: 20 hours per weekPreferred working hours:○ Pacific Time○ Ideal schedule: 12:00 PM – 4:00 PM PT○ Some flexibility to extend to 4:30 or 5:00 PM PT as neededSchedule may be split across days depending on availability\n\n\n\nWhy Join Assist World?\n\n\n100% REMOTE\n$50 birthday bonus\n$200 testimonial bonus\n$300 tenure bonus every 6 months\n$500 entry monthly raffle\nNO TRACKER. NO PROBLEM
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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