This job post is closed and the position is probably filled. Please do not apply. Work for Civitas Learning and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 403 1 month ago
Civitas Learning, Inc., is looking for a Customer Support Representative (CSR) to be part of our Customer Support team, a talented, collaborative, high-performance, and mission-driven team that's responsible for the data quality of our products: maintaining data freshness and accuracy in customers' apps, maintaining app usability, and implementing post-deployment custom code solutions to meet customers' needs. We ensure that the insights our products provide to our customers are driven by data of the highest quality.\n\nThe ideal CSR candidate will be patient and empathetic, have experience working with customers through email or through a ticket management system, and have the ability to describe highly technical content in a way that is comprehensible to users who are new to the technology. The CSR candidate will be curious, diligent, and organized, be able to recognize and interpret customer needs from minimal information, and be able to make decisions independently.\n\nJob Description:\n\n\n* Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.\n\n* Answer frequently asked questions and redirect the user to the appropriate resource material.\n\n* Make some administrative changes to the system configuration when it can be done through the user interface.\n\n* Assist other cross-functional team members and escalate tickets as appropriate.\n\n* Work collaboratively with local and geographically dispersed team members.\n\n\n\n\nDesirable skills:\n\n\n* One to two years experience working in customer support for a software industry.\n\n* Technical aptitude and good communication skills.\n\n* Experience working with databases such as Postgres or MySQ \n\n#Location\nLatin America
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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