Bloomreach is hiring a
Remote Customer Success Manager
Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) operating from Central Europe. Could you be one of them?\n\nHelp top e-commerce businesses boost their performance.\n\nDisseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.\n\n\n\nYour starting salary will be €2,700 per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.Tasks and responsibilities:\nAs a Customer Success Manager you will be expected to:\n\nBuild long-term relationship with your clients\n\nAct as a trusted advisor & industry expert able to challenge the status quo\n\nThe role of CSM is to act as a guardian for both, client & Engagement product.\n\nOn the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.\n\nAs a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.\n\nOn the other hand, the CSM should ensure that the cooperation is a win-win for both sides.\n\n\n\nWhat we expect of the candidate:\n\n3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.\n\nAbility to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.\n\nFamiliarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.\n\nIn-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.\n\nKnowledge of e-commerce, marketing and the current trends in the industry.\n\nWorking proficiency in English and Russian\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Marketing and Non Tech jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBratislava, Bratislava, Slovakia
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
