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🤖 Closed by robot after apply link errored w/ code 403 1 month ago
\nPOSITION SUMMARY:\n\nThe Regional Customer Support Specialist, known internally as Territory Manager, supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner.\n\n \n\nPRIMARY RESPONSIBILITIES\n\n\n* \n\nRespond promptly to internal and external customer inquiries.\n\n\n* \n\nServe as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.\n\n\n* \n\nBuild rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.\n\n\n* \n\nCommunicate delays and cancellations to customers and help facilitate redraw of samples as needed.\n\n\n* \n\nDeals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.\n\n\n* \n\nFamiliarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.\n\n\n* \n\nSpecial projects and other duties may be assigned to meet business needs.\n\n\n* \n\nThis role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.\n\n\n* \n\nMust maintain a current status on Natera training requirements.\n\n\n\n\n\n \n\nQUALIFICATIONS\n\n\n* \n\nTwo year degree and/or 2-5 years of related experience, undergraduate degree preferred.\n\n\n* \n\nSkilled specialist, completes tasks in a resourceful and efficient manner.\n\n\n* \n\nAdvanced professional growth education.\n\n\n* \n\nMust complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.\n\n\n\n\n\n \n\nKNOWLEDGE, SKILLS, AND ABILITIES\n\n\n* \n\nExcellence in de-escalating customer behavior.\n\n\n* \n\nExcellent organizational skills and ability to balance multiple client needs and internal stakeholders.\n\n\n* \n\nProblem analysis and problem solving skills.\n\n\n* \n\nAdaptability to change and self-starter.\n\n\n* \n\nKnowledge of customer service principles and practices.\n\n\n* \n\nExperience in both phone and written customer support.\n\n\n* \n\nKnowledge of administrative procedures and protocols.\n\n\n* \n\nKnowledge of numer \n\n#Location\nUS Remote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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