Simple is hiring a
Remote L1 Support Agent
\n \n\n\n\nSIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.\n\nIt offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. \n\nWith SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit https://simple.life/ \n\nRight now we are looking for a talented Customer Support L1 Representative who will join our Customer Support team. \n\nMain duties:\n\n\n* Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)\n\n* Work with users feedback\n\n* Collaboration with the Community, QA, marketing and Development teams\n\n* Turning potential negative customer situations into positive experiences.\n\n\n\n\nWhat we are looking for:\n\n\n* Person who is located in the following time zones : GMT +8, GMT+3, GMT +2\nExcellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious\n\n* Fluency in written English is a must\n\n* Resistant to stress and routine: you will have to correspond a lot with users\n\n* Self-organization skills\n\n* Ability to work in a fast-paced ever-changing environment\n\n* Technologically inclined\n\n* Attentiveness\n\n* 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role\n\n* Experience in mobile products is desirable\n\n* Readiness to work shifts 2/2 (day or night);\n\n\n\n\n\nPerks and Benefits:\n\n\n* Competitive salary \n\n* Fully Remote\n\n* A premium SIMPLE subscription;\n\n* 21 days annual leave\n\n* Internet Coverage\n\n* Emergency Days \n\n* Bonus System for extraordinary results \n\n\n\n\n\nKindly Note: We kindly request your special attention to ensure you submit the test assignment and respond to the additional questions provided. This will greatly assist us in evaluating your skill-set for the role and gaining a deeper insight into your motivation. While we understand that this is a seasonal position and these steps may seem extensive, we kindly request your cooperation to ensure an efficient process for both parties. We sincerely appreciate your cooperation. Thank you! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile and Marketing jobs that are similar:\n\n
$52,500 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManila, Manila, Philippines
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