Remote Clinician Experience Specialist

About NablaWe are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.This is a great time to join us!The RoleWe’re looking for a Clinician Experience Specialist to help us deliver an exceptional experience to our rapidly expanding user base.In this hands-on, high-impact role, you’ll be on the frontline supporting clinicians virtually through video and email — resolving issues, guiding users, and helping them get the most out of Nabla’s platform. You’ll collaborate closely with our Product, Engineering, and Customer Success teams to surface feedback, influence product improvements, and ensure every update drives value for our customers.From clinical quality assurance to workflow troubleshooting, you’ll play a critical role in shaping how Nabla supports and engages its users as we scale. If you thrive in a fast-paced environment, love solving complex problems, and take pride in delivering white-glove support with a clinical and analytical mindset, this is the role for you.Responsibilities* Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance.\n* Manage and resolve feedback and support tickets in Front (ticketing system), addressing a wide range of needs including clinical QA, product education, and software troubleshooting.\n* Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience.\n* Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements.\n* Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics.\n* Contribute to process improvements, helping to scale and streamline support operations as Nabla’s customer base continues to grow.\n\nQualifications* Experience: 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role.\n* Clinical Background: 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse) with strong understanding of provider workflows and EHR systems.\n* Must Have EHR Experience: NextGen & PointClickCare. Specialty EHR's a plus\n* Startup Mindset: Experience working in a fast-paced startup environment, ideally in healthcare SaaS.\n* Technical Skills: Proficient with tools like Front (ticketing system), Google Workspace, Linear, Slack, Mixpanel, Looker, or similar systems; able to quickly learn complex products and explain them clearly to clinicians.\n* Communication: Excellent written and verbal skills, able to build trust with and guide clinicians.\n* Problem Solving: Analytical thinker with the ability to diagnose issues and develop effective solutions.\n* Adaptability: Comfortable shifting between support, process improvement, and clinician engagement in a dynamic, growing company.\n\nBenefitsJust like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.Here are the benefits you get when joining Nabla:* Compensation and Equity: Competitive salary and stock options\n* Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance\n* Time Off: Unlimited paid time off and 11 national holidays\n* Health Comes First: Unlimited sick leave\n* Parental Leave: Paid leave for new parents\n* Remote-friendly: $1,500 to purchase home office equipment\n* Trust & accountability: Ownership of your time and schedule\n\nLife at NablaWhen you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!If this sounds like an environment you’ll thrive in, we look forward to reading your application!Our Values at NablaJoining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.Every day is a new chance to excelWe aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.Stay humbleThere’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture.Feedback is a giftWe embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.Committed to diversityWe recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.Diversity & InclusionDiversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.Avoid recruitment scams: Stay safe and informedThere is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.\nNabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla. \n\n#Salary and compensation\n $75,000 — $100,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🏖 Paid time off\n\n
\n\n#Location\nNew York City