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🤖 Closed by robot after apply link errored w/ code 403 1 month ago
Position Summary:\nThe Support Specialist 1 provides technical phone support to customers in resolving hardware and software issues for Cadwell medical devices. This role will also be included in an on-call rotation for after hour and weekend support escalation. This position will be located either at headquarters in Kennewick, WA, or remote. \n\nKey Functions\Responsibilities:\n* Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation\n* Communicate solutions/resolutions/answers in a timely manner\n* Make customer follow-up calls\n* Effectively troubleshoot computer, software, and networking issues\n* Develop expert level knowledge of the Cadwell product lines\n* Other job duties as requested, directed, or assigned\n\n\nEducation/Experience:\n* Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required\n* Associates or Bachelor’s degree in a neurodiagnostic field or accredited program desired\n* Registered Technologist in good standing preferred\n* Background in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent\n* At least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferred\n\n\nSkills/Job Knowledge/Abilities:\n* Computer proficiency is essential. Familiar with computer operations, including applicable software platforms and networking, and hardware\n* Basic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments desired\n* Requires excellent communication skills and the ability to work effectively with customers and team members.\n\n \n\n#Salary and compensation\n
$50,000 — $70,000/year\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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