The Opportunity\n\nAs a company that is undergoing significant growth, Simpplr is seeking to hire an experienced Senior Enterprise CSM.  As a Senior Customer Success Manager, you will partner with customers to drive their strategic initiatives and serve as their trusted advisor by providing necessary support and resources to customers through the customer lifecycle after their intranet has been successfully launched. You will  promote Simpplr functionality, best practices, tools, and playbooks to help customers achieve their objectives in effective and creative ways.  You will proactively work with customers to ensure their experience with our technology and services is always a 10+.  You are a confident, trusted advisor with senior level executives and can navigate through an organization. You will actively contribute to improvements across the CSM practice to help keep it best-in-class.  You thrive in a fast paced and changing environment.\nYour Job Responsibilities\nWhat you will be doing:\n\n\n* Manage complex Enterprise client relationships throughout the post-sales customer lifecycle\n\n* Have an in-depth understanding of customers problems and environment to be able to address them and deliver customer value \n\n* Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular status calls and business reviews\n\n* Influence teams through high level of integrity and cross-functional collaboration and ability to bring alignment on complex issues\n\n* Drive user-level adoption of the platform throughout customer engagements to help maximize usage\n\n* Serve as the voice of the customer internally by advocating for their most significant challenges\n\n* Develop champions / evangelists to serve as references both internally and externally; identify candidates for case studies / other marketing efforts\n\n* Maintain high levels of customer engagement and satisfaction with a focus on value realization and customer loyalty\n\n* Develop and maintain a clear understanding of the organizational and leadership structure of customer organizations\n\n* Drive strategic initiatives for customers’ long-term intranet program by promoting best practices, understanding customer objectives and metrics\n\n* Assess the health of the account by tracking product adoption, building supporting success metrics and measurement, tying customer success to their business objectives, identifying risks, and preparing risk mitigation plans to avoid and minimize churn\n\n*  Partner closely with Product team to translate business needs and product requirements into new solutions for customers\n\n* Lead initiatives with other teams to create or improve processes by identifying gaps and proactively put together new solutions\n\n* Work closely with cross-functional team to ensure potential business opportunities and product development opportunities are reported and maximized\n\n* Keep customers and internal people on schedule to deliver customer initiatives \n\n* Maintain comprehensive account notes\n\n\n\nYour Skillset\nWhat makes you a great fit for the team:\n\n\n* 10+ years experience in customer success management (or related experience)\n\n* HR Tech, Internal Communications or Employee Experience Software experience required\n\n* SaaS and startup company experience \n\n* Business acumen: diagnose business challenges and develop and implement success plans\n\n* Managed complex and large enterprise accounts\n\n* Cultivated strong relationships: from the program team to the executive sponsor and key stakeholders\n\n* Thrived in a quickly changing environment; moved initiatives forward without complete clarity on all facets\n\n* Expert in CSM best practices\n\n* Exceptional communication and organizational skills\n\n* Experience with the business side of the renewals process, value driven conversations, ability to spot and qualify expansion opportunities\n\n* Highly enthusiastic, creative, and collaborative with intellectual curiosity and learning attitude\n\n* Exemplary leadership and maturity in all aspects of work--both internally and externally\n\n* Ability to influence through persuasion, negotiation, and consensus building\n\n* Ability to travel up to 20%\n\n\n\n\nOur job titles may span more than one career level. The starting base pay for this role is between $120k - $150k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.\n\nSimpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.\n\n\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Marketing jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

The Opportunity\n\nSimpplr is looking for a Lead UX/UI designer who excels at user-centric product development to help design the future of work. This is a great opportunity to join a team responsible for a product that is defining the way companies engage and connect with their employees.\n\nYou’ll be working alongside talented and passionate product managers, UX/UI designers, researchers and remotely with members of our engineering team in US, India and the UK – all focused on collectively building a world class application. We bring our A-game every day, and have fun doing it. We  are looking for truly awesome, unbelievably talented creators to join us.\nYour Job Responsibilities\nWhat you will be doing:\n\n\n* Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows. \n\n* Sketch and prototype ideas to quickly assess viability, and design the workflows and fine - grained details of interactions.\n\n* Use design thinking to drive cross functional alignment and use storytelling to inspire the team and the organization about the team’s vision and problems we are solving. \n\n* Partner closely with cross - functional (product, engineering, and go to market) teams to regularly ship experiences that drive concrete business outcomes and solve user pain points. \n\n* Iterate based on feedback from the whole team and your cross - functional partners. \n\n* Act as a leader and coach within the Product Design team, collaborating with other designers to make their work and the whole team better.\n\n\n\nYour Skillset\nWhat makes you a great fit for the team:\n\n\n* Want to be part of creating amazing and innovative experiences that help solve real pain points for our customers while driving concrete metrics and business outcomes and know how to find the right balance. \n\n* Use data and research to inform your design decisions and are able to assess the impact of your designs with quantitative and qualitative data. \n\n* Are comfortable operating in a fast paced environment and ambiguous problem spaces Bonus: Worked in the B2B, HR, Productivity space or tackled issues related to communication systems for knowledge workers. \n\n* Have a track record in using design thinking to drive cross functional alignment and storytelling. \n\n* Have experience partnering with Product to envision long term product vision, strategy, and roadmap. \n\n* Bring a strong sense of empathy and a user - centric approach to design. \n\n* Are excited to work in a positive, supportive environment and want to collaborate as part of a high - caliber, cross - functional team that helps you grow. \n\n* Have a portfolio showing compelling and quality design as well as a track record of driving design forward.\n\n\n\n\n\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Designer jobs that are similar:\n\n $47,500 — $77,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

The Opportunity\n\nSimpplr is looking for a Senior UX/UI designer who excels at user-centric product development to help design the future of work. This is a great opportunity to join a team responsible for a product that is defining the way companies engage and connect with their employees.\n\nYou’ll be working alongside talented and passionate product managers, UX/UI designers, researchers and remotely with members of our engineering team in US, India and the UK – all focused on collectively building a world class application. We bring our A-game every day, and have fun doing it. We  are looking for truly awesome, unbelievably talented creators to join us.\nYour Job Responsibilities\nWhat you will be doing:\n\n\n* Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows. \n\n* Sketch and prototype ideas to quickly assess viability, and design the workflows and fine - grained details of interactions.\n\n* Use design thinking to drive cross functional alignment and use storytelling to inspire the team and the organization about the team’s vision and problems we are solving. \n\n* Partner closely with cross - functional (product, engineering, and go to market) teams to regularly ship experiences that drive concrete business outcomes and solve user pain points. \n\n* Iterate based on feedback from the whole team and your cross - functional partners. \n\n* Act as a leader and coach within the Product Design team, collaborating with other designers to make their work and the whole team better.\n\n\n\nYour Skillset\nWhat makes you a great fit for the team:\n\n\n* Want to be part of creating amazing and innovative experiences that help solve real pain points for our customers while driving concrete metrics and business outcomes and know how to find the right balance. \n\n* Use data and research to inform your design decisions and are able to assess the impact of your designs with quantitative and qualitative data. \n\n* Are comfortable operating in a fast paced environment and ambiguous problem spaces Bonus: Worked in the B2B, HR, Productivity space or tackled issues related to communication systems for knowledge workers. \n\n* Have a track record in using design thinking to drive cross functional alignment and storytelling. \n\n* Have experience partnering with Product to envision long term product vision, strategy, and roadmap. \n\n* Bring a strong sense of empathy and a user - centric approach to design. \n\n* Are excited to work in a positive, supportive environment and want to collaborate as part of a high - caliber, cross - functional team that helps you grow. \n\n* Have a portfolio showing compelling and quality design as well as a track record of driving design forward.\n\n\n\n\n\n#LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Designer and Senior jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n