\nWhy Brightside:  \nFor our clients - our mission is clear. To improve the financial health of working families. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions to help with anything related to finances, emotions and behaviors that can impact our clients. We take a holistic view to provide unbiased and confidential assistance through an unmatched blend of products, technology and true human care. Our goal is to make it easier for our clients to understand their options to obtain long-term financial health and gain peace of mind when it comes to financial matters.\n\n\nFor our employees - we believe in inspiring careers, a great life/work balance and meaningful work that truly makes a difference in the lives of working families. Your work will have direct impact on the lives of our clients. You will have the opportunity to see a growing start-up from the inside out and see how passionate our employees are about the work we do and the outcomes we are creating for others.\n\n\nA bit about this role at Brightside: \nBrightside is looking for an experienced data analyst who will play a crucial role in deriving insights from data to drive business decisions. This role requires a blend of creativity, analytical thinking, and the ability to work closely with business stakeholders, including marketing and customer success teams. The ideal candidate will be skilled in executing a variety of analytical techniques to provide strategic insights that align with our business goals. This role reports and works closely with our Head of Analytics and her awesome team. This will be an evolving role, where we expect you to expand your knowledge and use of new techniques and technologies to more effectively deliver insights. \n\n\n\nThe meaningful work you will tackle: \n* Utilize advanced analytical techniques to identify trends, patterns, and opportunities for growth\n* Analyze the results of engagement-driving campaigns and provide insights to optimize marketing strategies\n* Design and execute customer level analysis, supporting the delivery of data-driven insights which influence customer decisions\n* Train and encourage stakeholders to self-serve metrics and understand business performance using Tableau reporting and AI tools\n* Collaborate with business stakeholders to understand their reporting and analysis needs and provide data-driven recommendations\n* Develop and maintain dashboards which clearly represent performance relative to targets for key performance indicators (KPIs) and business metrics\n* Support the scaling of the business by identifying areas for improvement and optimization\n* Identify areas of opportunity to improve our data ecosystem\n* Stay updated with industry trends and best practices in data analysis and visualization\n\n\n\nWhat we’re looking for in your background & what makes you a success:\n* 3+ professional years experience in statistical analysis, including fluency in at least one programming language for statistical analysis (e.g., Python, R3+ years experience wrangling, visualizing, and analyzing data with code (SQL required)\n* Experienced user of Microsoft Excel/ Google Sheets as a supplemental ad hoc analysis and visualization tool\n* Experience with Databricks, Tableau, Jira, GitHub\n* Experience working with marketing and customer success teams to analyze campaign results is highly desirable\n* Strong cross-team collaboration with demonstrated ability to gather and document clear business requirements for data and analytics needs\n* Experience presenting findings and insights to leaders in a clear and concise manner\n* Curiosity and a strong desire to learn something new every day & seeking feedback is important to you for your growth\n* Creative mindset with the ability to think outside the box and propose innovative solutions\n* The excitement to dive into work that matters and see it through\n* Strong attention to detail and commitment to accuracy\n* Bachelor’s or Advanced degree in a quantitative related field such as Mathematics, Data Science, Computer Science, Statistics, or Engineering - advanced degree is a plus\n\n\n\n\n\nEmployee Benefits at Brightside: \nAt Brightside you'll find a remote, safe, fun & inclusive work environment.\nWe have a competitive benefit plan including generous time off, medical, dental, vision, short/long term disability, life insurance, commuter options and a 401(k) plan. \n\n\nEqual Employment Opportunity Commission: \nBrightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Marketing and Non Tech jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote within United States

\nWhy Brightside:  \nThe mission is clear. To improve the financial health of working families in America. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions for employees & their families who need help with anything related to their finances and the emotions and behaviors that can impact them. We take a holistic view to provide unbiased and confidential assistance through an unmatched blend of products, technology and true human care. Our goal is to make it easier for our clients to understand their options to obtain long-term financial health and gain peace of mind when it comes to financial matters.\n\n\nBrightside is looking for a Production Support Engineer III with 6+ years of professional experience to join our team! This role is ideal for an experienced professional in Application or Production Support looking to demonstrate their technical ability and professional leadership in building monitoring solutions for the Production Support team. In this role you’ll have a chance to partner closely with key stakeholders from Production Support, Engineering, DevOps, and Product in a fast paced start-up that believes in servant leadership!! \n\n\n\nThe meaningful work you will tackle:\n* Define scalable application & infrastructure monitoring frameworks / dashboards for production support to provide a performance view of the production environment\n* Implement a severity exception-based alerting with escalation for unattended alerts\n* Automate routine/repeated help channel queries to assist both Level 1 support and support for our Financial Assistants (FAs) that support the client in a self-service manner\n* Initially be the backup resource to conduct deep dive investigation for Level 1 tickets and payroll deduction processing, and over time, become the primary contact for Level 2 escalations\n* Document and train production support staff in solution implementation & maintenance\n* Be the conduit between FAs/Level 1 and the engineering/QA teams to raise defects, explain, and assist in the prioritization of critical issues\n* Assist in providing workarounds for critical issues\n* Participate in root cause analysis for production incidents and be part of the Production Support rotation to serve our clients\n* Assist in production deployments, and participate in go-live discussions and customer implementations\n\n\n\nWhat we’re looking for in your background & what makes you a success:\n* Technical experience working in an environment integrating disparate vendor systems/products to support business-critical functions\n* B.S Degree in Computer Science OR B.S Degree in Software Development OR extensive relevant work experience\n* Professional (not academic) - AWS/Cloudformation/Grafana: 2 years\n* Professional (not academic) - Jenkins/Nexus/Git - 2 years\n* Professional (not academic) - Python/Ruby/Bash - 2 year\n* Professional (not academic) - MySQL, Dynamo DB, Mongo DB  or equivalent  - 2 year\n* Implementing a Production Support Monitoring Solution\n* Production Support experience is a big plus\n* Databricks, Cognito, Kinesis, Qualys - all a plus \n\n\n* A deep understanding of the implementation with significant experience in QA functionality is a plus\n* Background in requirements gathering and delivery in an iterative manner\n\n\n\n\n\nEmployee Benefits at Brightside: \nAt Brightside you'll find a remote, safe, fun & inclusive work environment. \nWe have a competitive benefit plan including medical, dental, vision, short/long term disability, life insurance, commuter options and a 401(k) plan. \nWe also offer a generous Time Off allotment including Paid Time Off / Wellness Days / Sick Time / Days of Service & Company Holidays. \n\n\nEqual Employment Opportunity Commission: \nBrightside is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll and Engineer jobs that are similar:\n\n $80,000 — $185,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nGreater Phoenix