\nBlockchain.com is the world's leading software platform for digital assets. We offer the largest production blockchain platform globally, driven by our passion to code, create, and build an open, accessible, and fair financial future, one piece of software at a time.\nTeam Description\n\nAt Blockchain.com, our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base.\nRole Description\n\nAs a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using Blockchain.com products. In this role, you’ll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various channels professionally and promptly. Additionally, you’ll maintain an up-to-date understanding of new Blockchain.com products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. \n\nSuccessful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and empathetically while collaborating well with cross-functional stakeholders. They should have a passion for providing excellent customer service to a global and diverse customer base, along with a keen interest in crypto.\n\nFinally, this role also requires the ability to handle project-based work on an as-needed basis, including cross-functional projects as well as projects related to tooling and systems.\nWhat You’ll Do:\n\n\n* Provide the highest level of customer service to millions of customers using Blockchain.com products.\n\n* Communicate effectively and empathetically with customers across multiple channels, including tickets, emails, and live chat (in English).\n\n* Act as a bridge between Customer Success, Product, and Engineering teams on product issues and bug resolution.\n\n* Work closely with internal stakeholders to ensure product issues are reported clearly, quickly, and efficiently.\n\n* Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate customer escalations, bugs, and other requested product modifications.\n\n* Achieve key performance metrics related to quality, productivity, responsiveness, and customer satisfaction.\n\n* Learn and utilize internal tools to manage and optimize all customer interactions.\n\n* Work with internal stakeholders across the organization to resolve customer issues in a timely and effective manner.\n\n* Handle project-based work on an as-needed basis, including cross-functional projects and projects related to tooling and systems.\n\n\n\nExperience & Skills We’re Looking For:\n\n\n* 2+ years of experience in a customer-facing role, ideally within cryptocurrency and/or Fintech industries.\n\n* Customer-first mindset; a genuine passion for creating positive, timely, and thoughtful customer experiences.\n\n* Excellent verbal and written communication skills.\n\n* Utmost integrity and trustworthiness in all customer interactions.\n\n* Ability to work independently while knowing how and when to escalate and/or collaborate with internal stakeholders on critical customer issues.\n\n* Strong attention to detail, particularly when reviewing and responding to customer inquiries.\n\n* Demonstrated ability to manage multiple priorities, including project-based assignments that stretch beyond customer contact.\n\n* Ability to thrive in a rapidly-changing, ambiguous environment. You will be part of a high-growth, high-performing team that is constantly evolving while also serving millions of customers annually.\n\n* Resilience and flexibility. Willingness to roll up your sleeves and help the team as needed, even if tasks fall outside typical responsibilities.\n\n* Experience working from Zendesk and/or Intercom is a plus.\n\n* Willing and able to work from our London or Vilnius office at least 3 days a week.\n\n\n\n\nCompensation & Perks:\n\n\n* Full-time salary based on experience and meaningful equity in an industry-leading company\n\n* Hybrid model working from home & awesome office location in the heart of London \n\n* Unlimited vacation policy; work hard and take time when you need it\n\n* Apple equipment\n\n* The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field\n\n* Flexible work culture  \n\n\n\n\nBlockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nBlockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. Having just acquired the SeSocio business, Blockchain.com has significantly increased its footprint in Latin America and signalled its commitment to the region.\n\n\n\nWe are looking for an exceptional lawyer to take on this exciting role and join our fast-growing team as Regulatory Counsel (Latin America). You will be working on ground-breaking, novel regulatory matters in the crypto space, including pioneering new crypto licensing regimes, working closely with Blockchain.com’s Policy Team on crypto policy development, and helping shape the regulatory environment in Latin America. You will contribute to the P-REAL team (Product, Regulatory, Employment and Litigation) within the broader Legal department and have responsibility for regulatory matters as they pertain to the Latin American business. You will work with that business to address challenging legal and regulatory matters along our continued journey of growth.\n\n\n\nPractically speaking, this includes the provision of legal and regulatory support on a variety of matters spanning entity licensing and registration, product distribution, service provider relationships, and more. If you have experience in a fast-paced environment and are looking for an opportunity to be a founding member of the Legal Team, this is the perfect opportunity for you!\n\n\n\n\nWHAT YOU WILL DO\n\n\nProvide legal and regulatory support to the Latin American business on matters that affect Blockchain.com with an eye towards how they impact the business globally.\n\nMonitor, assess and advise the business on legal and regulatory issues that impact entity licensing and registration, product development and distribution.\n\nSupport Blockchain.com in its various licensing and registration initiatives (Latin America).\n\nPartner with Compliance in respect of regulatory licensing matters and liaise with local regulators where necessary.\n\nEnsure that the Latin American business is aligned with applicable laws and regulations in Latin American (and coordinate with colleagues in the US, the UK and Europe).\n\nWork effectively across business units and product-related functions to resolve complex business and risk issues.\n\nEngage outside counsel relationships as necessary.\n\n\n\n\n\n\nWHAT YOU WILL NEED\n\n\nLLB/law degree and admission in a Latin American jurisdiction.\n\n5+ years relevant regulatory experience; in-house FinTech experience a bonus. \n\nProven high-performing legal experience in an in-house environment.\n\nAbility to work well under pressure with diligence, organisation, and minimal supervision, and provide practical, business-friendly advice to clients.\n\nStrong analytical and strategic skills; ability to drive issues to a quick resolution that factors in many non-legal variables, such as brand-risk, communications, government relations, tax, insurance, finance and other business units. \n\nHigh degree of professional ethics and integrity.\n\nAbility to anticipate legal issues or risks and to build the processes and systems to prevent them from occurring.\n\n\n\n\n\n\n\nCOMPENSATION & PERKS\n\n\nCompetitive salary based on experience and meaningful equity in an industry-leading company.\n\nProvided the latest Apple equipment\n\nUnlimited vacation policy, work hard and take time when you need it.\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBuenos Aires, Buenos Aires, Argentina

\nBlockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.\n\nWe are looking for an outstanding attorney to join our fast-growing team as Counsel, Employment & Litigation. You will be the second attorney on our Litigation & Employment team, reporting to our Head of Litigation & Employment and focusing on advising on employment-related matters throughout the world, with a secondary emphasis on helping with general pre-litigation disputes. If you have experience in a busy, fast-paced environment and are looking for an opportunity to get in on the ground floor of a growing, international legal team at a successful company with a startup feel, this is the perfect opportunity for you!\n\n\nWHAT YOU WILL DO\n\nEmployment\n\n\nAdvise on and handle a broad range of employment- and people-related legal issues globally, including but not limited to: recruiting; hiring; employee relations; discipline and terminations; internal investigations; leaves of absence; global mobility issues; employee privacy issues; compensation, benefits, bonus, and equity awards; employment litigation; negotiated exits and settlements.\n\n\n\n\n\nLitigation\n\n\nAdvise on and handle general pre-litigation disputes that affect Blockchain.com.\n\n\n\n\nGeneral\n\n\nPartner closely with internal business partners and other internal teams to proactively address and resolve potential issues and disputes in line with business objectives.\n\nProactively identify, analyze, and mitigate employment-related and other legal risks.\n\nEngage outside counsel relationships as necessary.\n\n\n\n\n\n\nWHAT YOU WILL NEED\n\n\n* JD and bar admission in at least one U.S. state.\n\n* At least 2-4 years of experience focusing mainly on employment matters at a large, reputable law firm.\n\n* At least one year of in-house experience in employment law.\n\n* Ability and desire to work with people across many different countries and time zones.\n\n* Ability to work well under pressure with diligence, organization, and minimal supervision, and provide practical, business-friendly advice to clients.\n\n* Strong analytical and strategic skills; ability to drive issues to a quick resolution that factors in many non-legal variables, such as brand-risk, communications, government relations, tax, insurance, finance, and other business units. \n\n* High degree of professional ethics and integrity.\n\n* Ability to anticipate legal issues or risks and to build the processes and systems to prevent them from occurring.\n\n\n\n\n \n\nCOMPENSATION & PERKS\n\n\nUnlimited vacation policy; work hard and take time when you need it.\n\nUnlimited books policy; order the technical resources you need or simply pick something up from our company library.\n\nApple equipment.\n\nFull-time salary based on experience and meaningful equity in an industry-leading company.\n\n\n\n\n \n\nAPPLICATION\n\n\nLinkedIn profile.\n\nLink to personal website and/or blog (if applicable).\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSF/Miami, Remote

\nBlockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.\n\nWe are looking for a data engineer to join our engineering team to build the next generation Blockchain Explorer and related Data Products. This is an opportunity to develop one of the most popular and visited websites in the crypto ecosystem. In this role you will be responsible for delivering the infrastructure and data pipelines to power future block explorers and crypto data aggregation products. \n\nOur engineering teams are involved in all aspects of the product lifecycle, from idea generation, design, prototyping, planning, execution and shipping. As a senior software engineer you should lead by example - driving the technical discussions, influencing the approach and making a positive impact on the team's development by advocating the best engineering practices.\n\n\n\nWHAT YOU WILL DO\n\n\nMaintain and evolve the current data lake infrastructure and look to evolve it for new requirements\n\nMaintain and extend our core data infrastructure and existing data pipelines \n\nProvide best-practices and frameworks for data testing and validation and ensure reliability and accuracy of data\n\nComplement our data scientists by providing a reliable, secure and maintainable modelling framework that can be used to easily deploy models to production \n\nDesign, develop and implement data visualization and analytics tools and data products\n\n\n\n\n\n\nWHAT YOU WILL NEED\n\n\nBachelor’s degree in Computer Science, Applied Mathematics, Engineering or any other technology related field\n\nPrevious experience working in a data engineering role\n\nFluency in Python\n\nPrevious experience with ETL pipelines\n\nExperience working with Google Cloud Platform\n\nIn-depth knowledge of SQL and no-SQL databases\n\nExperience with Git\n\n\n\n\n\n\nNICE TO HAVE\n\n\nExperience with Airflow or Google Composer\n\nExperience with other programming languages, like Java, Kotlin or Scala\n\nExperience with Spark or other Big Data frameworks\n\nExperience with distributed and real time technologies (Kafka, etc..)\n\n\n\n\n\n\nCOMPENSATION & PERKS\n\n\n* Unlimited vacation policy; work hard and take time when you need it.\n\n* Unlimited learning policy; order the technical resources you need or simply pick something up from our company library.\n\n* Apple equipment.\n\n* Full-time salary based on experience and meaningful equity in an industry-leading company\n\n\n\n\n\n\nAPPLICATION\n\n\nResume and/or CV and LinkedIn profile.\n\nLink to Github or Stackoverflow.\n\nPersonal websites or blogs (if applicable).\n\nYour favourite GIF\n\n\n\n\n \n\n \n\nWhen you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):\n\n \n\n\n* Blockchain Access UK Ltd.\n\n* Blockchain (GB) Limited \n\n* Blockchain (US), Inc.\n\n* Blockchain (LT), UAB \n\n\n\n\n \n\nYou may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.\n\n \n\nYour personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. \n\n \n\nYour personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Crypto, Cloud and Senior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMiami, Florida, United States