Iโm a seasoned Technical Support Engineer with over 15 years of experience specializing in L2/L3 support, cloud computing, and database administration. My career has been built on solving complex technical challenges, optimizing workflows, and delivering impactful results that drive business growth.
Iโve worked extensively with AWS services such as Lightsail, EC2, and Route 53, along with managing MSSQL databases and implementing network security protocols. My expertise also includes scripting with PowerShell and Bash, configuring Docker environments, and utilizing monitoring tools like Nagios and Zabbix. Over the years, Iโve successfully improved system performance, streamlined processes, and contributed to significant profit growth for the companies Iโve worked with.
I thrive in dynamic, high-pressure environments and am passionate about applying my skills to develop innovative solutions. My goal is always to deliver efficient, reliable results while fostering collaboration and customer satisfaction.
And I am looking for a job that I can perform remotely.
๐ Nationality | ๐ฑ๐ฐ Sri Lanka |
๐ก Residency | ๐ฑ๐ฐ Sri Lanka |
๐ Location | ๐ฑ๐ฐ Sri Lanka |
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rok.co/@wickum |
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wickum |
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wickuma |
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https://www.linkedin.com/in/wmalinda |
Skilled in | customer support technical support lightsail s3 aws dns woocommerce html css c sharp python json mssql front end back end product support shopify dhcp active directory |
Fluent in | englishsinhala |
Preferred annual pay (min) | $20,000/year |
Preferred hourly pay (min) | $15/hour |
Last seen | 5 months ago |
Signed up | 9 months ago |
Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2023 - 2024: Technical Support Engineer - L2/L3 @ Big Tech World
2017 - 2023: Technical Support Engineer - L2/L3 @ FunkyPigeon.com
2005 - 2017: Technical Support Engineer (L2/L3) / Database Administrator @ Content Management and Solutions (Pvt) Ltd
2003 - 2005: Support Associate - L1 @ Innodata Lanka (Pvt) Ltd
2019 - 2020: Inventory Management System for S.M. Hardware
2015 - 2020: Bachelor of Information Technology @ University of Colombo