A skilled Technical Support Engineer with 2 years of experience delivering high-quality IT support and troubleshooting across a wide range of systems, software, and network environments. Known for a customer-centric approach, [Your Name] specializes in diagnosing complex technical issues, streamlining support processes, and ensuring minimal downtime for end users and enterprise clients.
With a strong foundation in IT service delivery and familiarity with industry-standard tools like [ServiceNow, Jira, Zendesk, etc.], [he/she/they] consistently meets and exceeds SLAs while contributing to knowledge base development and process improvement initiatives.
Hands-on experience with:
Operating systems (Windows, macOS, Linux)
Cloud platforms (e.g., Microsoft 365, Azure, AWS)
Networking fundamentals
Remote support tools
Ticketing and ITSM platforms
Basic scripting or automation (e.g., PowerShell, Bash)
He is a strong communicator and team player, adept at translating technical jargon into simple language and providing top-notch support for both technical and non-technical users. Passionate about continuous learning, [Your Name] is committed to staying updated with evolving technologies and best practices in IT service management.
๐ Nationality | ๐ฎ๐ณ India |
๐ก Residency | ๐ฎ๐ณ India |
๐ Location | ๐ฎ๐ณ India |
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rok.co/@vatsal36 |
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https://www.linkedin.com/in/vatsal-r-5b7747174 |
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mr_stark36 |
Skilled in | technical support it support troubleshooting customer support windows support remote support helpdesk it service management service desk active directory office 365 |
Fluent in | gujaratihindienglish |
Preferred timezone | +5:30,+1:00,+2:00,+0:00,+3:00,+0:00,+1:00,-5:00 |
Preferred hourly pay (min) | $22/hour |
Last seen | 16 hours ago |
Signed up | 28 days ago |
Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2023 - 2025: Technical support engineer @ As a freelancer
2024 - 2025: Technical Support and System Administration
2023 - 2024: Level 1, Level 2 technical support