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umairmehmood

Remote worker with 19+ years of experience - Last seen ago

A passionate certified CSM with over 7 years of experience in Customer Service, Customer Relationships and B2B Account Management in the UAE. Focused on nurturing relations and helping customers in meeting their desired outcomes. A tech-savvy, analytical and collaborative person with expertise in resolving complex customer issues, customer satisfaction, retention & revenue growth.


Skilled in customer support customer success customer relationships account management project management training resolving complaints customer satisfaction change management salesforce crm erp customer retention nps microsoft office 
Fluent in englishurduhindi
Preferred timezone Any,0,+1,+2,+3,+4,+5,+6,+7,+8,+9,+10
Preferred annual pay (min) $48,000/year
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2022: Business Consultant @ Feelance

2019 - 2021: Customer Relationship Manager @ Regus - UAE

2013 - 2019: Sr. CSR - Team Lead @ Regus - UAE

2008 - 2013: Sr. CSR @ Regus - Pakistan

2005 - 2008: Banquet Sales Executive @ Marriott Hotel - Pakistan

Education

2006 - 2010: Bachelor of Commerce @ University of Karachi

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