A passionate certified CSM with over 7 years of experience in Customer Service, Customer Relationships and B2B Account Management in the UAE. Focused on nurturing relations and helping customers in meeting their desired outcomes. A tech-savvy, analytical and collaborative person with expertise in resolving complex customer issues, customer satisfaction, retention & revenue growth.
๐ Nationality | ๐ต๐ฐ Pakistan |
๐ก Residency | ๐ต๐ฐ Pakistan |
๐ Location | ๐ต๐ฐ Pakistan |
Remote OK | rok.co/@umairmehmood |
X | n.a |
https:// www.linkedin.com/in/umair-mehmood | |
Skilled in | customer support customer success customer relationships account management project management training resolving complaints customer satisfaction change management salesforce crm erp customer retention nps microsoft office |
Fluent in | englishurduhindi |
Preferred timezone | Any,0,+1,+2,+3,+4,+5,+6,+7,+8,+9,+10 |
Preferred annual pay (min) | $48,000/year |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2022: Business Consultant @ Feelance
2019 - 2021: Customer Relationship Manager @ Regus - UAE
2013 - 2019: Sr. CSR - Team Lead @ Regus - UAE
2008 - 2013: Sr. CSR @ Regus - Pakistan
2005 - 2008: Banquet Sales Executive @ Marriott Hotel - Pakistan
2006 - 2010: Bachelor of Commerce @ University of Karachi