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@tracylee_abrahams

Remote worker with 13+ years of experience - Last seen ago

Senior Team Leader with extensive experience in customer support, client relations, and operations management. Skilled in leading teams, improving processes, and delivering exceptional service. Quick learner, adaptable, and passionate about creating efficient workflows and satisfied clients in remote environments.


Skilled in customer support team leadership client relations crm operations management process improvement communication problem solving office 365 microsoft office google workspace remote work documentation training onboarding help desk ticketing systems customer success stakeholder management conflict resolution time management zendesk 
Fluent in english
Preferred timezone GMT+2 (South Africa), flexible with overlapping US time zones (EST, PST)
Preferred annual pay (min) $192,000/year
Preferred hourly pay (min) $10/hour
Last seen 5 days ago
Signed up 5 days ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2023: Global Support Manager @ Atossa Capital

2020 - 2022: Global Support Administrator @ Veracity Markets

2013 - 2020: Customer Service Representative @ Various South African BPOs

Education

2024 - Current: National Certificate: Human Resource Management N4โ€“N6 @ False Bay TVET College

2023 - 2023: TEFL Certificate @ Teachers Record

2008 - 2012: South African National Senior Certificate Matric @ Steenberg High

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