Senior Team Leader with extensive experience in customer support, client relations, and operations management. Skilled in leading teams, improving processes, and delivering exceptional service. Quick learner, adaptable, and passionate about creating efficient workflows and satisfied clients in remote environments.
๐ Nationality | ๐ฟ๐ฆ South Africa |
๐ก Residency | ๐ฟ๐ฆ South Africa |
๐ Location | ๐ฟ๐ฆ South Africa |
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rok.co/@tracylee_abrahams |
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https://www.linkedin.com/in/tracy-lee-abrahams-b4b5602b7 |
Skilled in | customer support team leadership client relations crm operations management process improvement communication problem solving office 365 microsoft office google workspace remote work documentation training onboarding help desk ticketing systems customer success stakeholder management conflict resolution time management zendesk |
Fluent in | english |
Preferred timezone | GMT+2 (South Africa), flexible with overlapping US time zones (EST, PST) |
Preferred annual pay (min) | $192,000/year |
Preferred hourly pay (min) | $10/hour |
Last seen | 5 days ago |
Signed up | 5 days ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - 2023: Global Support Manager @ Atossa Capital
2020 - 2022: Global Support Administrator @ Veracity Markets
2013 - 2020: Customer Service Representative @ Various South African BPOs
2024 - Current: National Certificate: Human Resource Management N4โN6 @ False Bay TVET College
2023 - 2023: TEFL Certificate @ Teachers Record
2008 - 2012: South African National Senior Certificate Matric @ Steenberg High