I am a dynamic professional with over a decade of experience in customer service. I have also acquired experience in Logistics, Billing / Invoicing and Sales. I have completed my Bachelor of Science in Business Administration and recently completed a certificate from Harvard Business Online school in Business Analytics. I am currently serving as a Remote High Ticket Closer at David Omari Social Media Academy. My dedication extends beyond this role, as I have also provided training and coaching to appointment setters within the program, demonstrating my commitment to team development.
Prior to this current role, I have honed skills in diverse settings, including as a Chat Operator at Remotely4U in the United Kingdom and as a Customer Success Advisor/Billing Agent at Ecolab Jamaica Ltd. My experiences have equipped me with a keen problem-solving ability, attention to detail, and a knack for delivering outstanding customer service across various channels. My proficiency in data entry and customer relationship management has been consistently demonstrated throughout my career.
I am currently seeking opportunities in roles such as Customer Success Supervisor / Manager, Sales Representative, or similar positions that leverage my extensive experience and skills in customer service, logistics, invoicing or sales. My adeptness in Microsoft Office Suite, inbound/outbound sales, customer service, and various communication platforms makes me a valuable asset to any organization aiming for excellence in customer satisfaction and revenue growth.
๐ Nationality | ๐ฏ๐ฒ Jamaica |
๐ก Residency | ๐ฏ๐ฒ Jamaica |
๐ Location | ๐ฏ๐ฒ Jamaica |
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rok.co/@stacyannjm |
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https://www.linkedin.com/in/stacy-ann-richards-3719a925/ |
Skilled in | customer support front end backend office365 logistics data entry customer service supervisor |
Fluent in | english |
Preferred annual pay (min) | $35,000/year |
Preferred hourly pay (min) | $16/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - 2024: High Ticket Closer @ David Omari Social Media Academy
2019 - 2023: Customer Success Advisor / Billing Agent @ Ecolab Jamaica Ltd
2014 - 2019: Logistics & Customer Service Representative @ Mailpac Services Limited
2013 - 2014: Customer Service Representative @ Airpak Express Limited
2010 - 2013: Customer Service Representative @ ACS Xerox Company