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shashicertain

Remote worker with 9+ years of experience - Last seen ago

Customer Success Manager with 8 years of experience in building strong client relationships and driving customer satisfaction. Skilled in onboarding, retention, upselling. Dedicated to ensuring client success and delivering exceptional service. Thrives in remote environments and adept at fostering collaboration across distributed teams. Ready to leverage my expertise to drive positive outcomes for remote-based companies.


Skilled in customer success saas account management onboarding retention strategies technical support communication skills remote collaboration salesforce zendesk intercom jira slack zoom google workspace data analysis mixpanel business review renewals 
Fluent in englishhindimarathi
Preferred timezone +8
Preferred annual pay (min) $35,000/year
Preferred hourly pay (min) $20/hour
Last seen 8 months ago
Signed up 8 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2019 - 2024: Customer success manager @ Mindtickle

2017 - 2019: Key account manager @ Ecolibrium Energy

2016 - 2017: Sr. Product consultant @ SEARCE

Education

2013 - 2016: Master of Computer Applications @ University of Pune

2009 - 2012: Bachelor of Computer Applications @ University of Pune

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