Remote worker with 8+ years of experience - Last seen 1 month ago

In my 7 years of experience in customer support, I've developed a strong proficiency in handling customer queries through various communication channels, including calls and emails. At Zoho, as a Senior Product Support Engineer, I was responsible for providing post-sales assistance to customers across multiple regions, including ANZ, APAC, MEA, India, UK, EU, and the USA. My role involved addressing technical questions related to Zoho products, where I focused on ensuring customer satisfaction and first-time resolution. I built rapport with customers by communicating clearly and confidently, which is essential in a customer support role. During my tenure, I handled a high volume of inquiries, often managing multiple cases simultaneously. I utilized ticketing systems to track and resolve issues efficiently, ensuring that all customer interactions were documented accurately. My approach involved active listening to understand the customer's needs fully, followed by providing tailored solutions that addressed their concerns. I also prioritized maintaining a professional demeanor, even in challenging situations, which helped in de-escalating potential conflicts. Furthermore, I have experience in mentoring team members, which has enhanced my ability to communicate effectively and support both.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@sasikalavs85
LinkedIn	https://www.linkedin.com/in/ sasikala-venkatesan-227735a3
Skilled in	customer support associate data entry technical support
Fluent in	englishtamil
Preferred timezone	Ist
Preferred annual pay (min)	$1,000/year
Preferred hourly pay (min)	$9/hour
Last seen	1 month ago
Signed up	1 month ago
Badges	👩‍💻 Remote worker 🎖 Early adopter