Remote worker with 7+ years of experience - Last seen 1 hour ago

I’m a people-first Support Operations and Customer Experience specialist with over 10 years in fast-paced customer-facing roles across tech, retail, and operations.

I thrive in environments that need adaptability, clarity, and empathy, whether that’s solving complex problems for customers, supporting global teams, or improving internal processes to make work more efficient.

At companies like Apple and TaxScouts, I:

- Made complex systems more user-friendly for both customers and colleagues.
- At TaxScouts, I also optimised internal processes and improved workflows to support scaling operations.
- Helped deliver seamless customer journeys while balancing quality, compliance, and efficiency.
I’m passionate about using data-driven insights and a human-centered approach to build operations that make work easier and outcomes better, for both customers and teams.


Key Skills:
• Support Operations & Insights
• Complaints Handling & Customer Success
• Internal Process Improvement & Workflow Design
• Project Coordination & Delivery
• Team Training & Stakeholder Engagement
• CRM & Support Tools (Zendesk, Jira, Notion, Salesforce)

I’m open to remote opportunities in Support Operations, Customer Success, and Operations Leadership, where I can help teams scale efficiently while keeping the customer experience at the heart of everything.

🛂 Nationality	🇬🇧 United Kingdom
🏡 Residency	🇬🇧 United Kingdom
📍 Location	🇬🇧 United Kingdom
Remote OK	rok.co/@sarahlewis796
LinkedIn	https://www.linkedin.com/in/saraah-lewis-goodridge-3a770b167?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Skilled in	customer support complaints handling complaint resolution operations process improvement workflow optimisation escalation management stakeholder management customer experience communication problem solving risk management final response writing office365 excel google workspace slack zendesk intercom jira confluence notion crm hubspot salesforce monday asana technical support api troubleshooting product support data entry reporting knowledge base management training documentation fca compliance regulated complaints governance service quality quality assurance audits financial services teamwork leadership adaptability time management empathy attention to detail remote remote first
Fluent in	english
Preferred timezone	-4,0, +1,+2
Preferred annual pay (min)	$44,000/year
Preferred hourly pay (min)	$18/hour
Last seen	1 hour ago
Signed up	14 hours ago
Badges	👩‍💻 Remote worker 🎖 Early adopter