Remote worker with 14+ years of experience - Last seen 1 month ago

Hi, I'm a versatile professional with 11+ years of experience across BPO, ITES, banking operations, and event services. I bring a unique blend of people management, process improvement, and Agile project support skills, backed by certifications like Certified Scrum Master (CSM), Six Sigma Green Belt, and Kanban Practitioner.

Throughout my career, I've worked as a Team Lead, Quality Analyst, and Trainer, leading high-performing teams, driving customer satisfaction, and optimizing workflows to reduce costs and improve efficiency.

In addition, I have hands-on experience in small business operations, having managed catering and event services, including inventory, vendor coordination, and logistics planning.

I’m now focused on leveraging my skills for remote work opportunities in areas such as:

Virtual assistance

Scrum/agile coordination

Customer support & chat moderation

Process documentation & SOP creation

Freelance training, reporting, or quality audits

I'm reliable, highly organized, and always ready to go the extra mile. Let’s work together to bring value to your team or business!

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@sandeepdillikar123
LinkedIn	https://www.linkedin.com/in/sandeep-dillikar-opsteamlead/
Skilled in	agile scrum practices team leadership people management customer support voice email chat virtual assistance process improvement lean six sigma training coaching quality audits compliance event planning vendor management microsoft office google workspace jira azure devops confluence time management conflict resolution stakeholder handling strong communication english proficiency
Fluent in	englishhinditelugumarathi
Preferred timezone	-8,-7,-6,-5,-4,+1,+2,+3,+4,+5,+5.5,+6,+7,+8,+9
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$10/hour
Last seen	1 month ago
Signed up	2 months ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter