A dedicated and resourceful Customer Service Professional with 4+ years of experience resolving complex issues
across various industries. Proven ability to deliver exceptional support via phone, email, live chat, and social media,
consistently maintaining high customer satisfaction rates. Skilled in troubleshooting, process streamlining, and using
digital tools to enhance service delivery. A strong team player committed to fostering customer loyalty through
patience, empathy, and efficiency.
๐ Nationality | ๐ณ๐ฌ Nigeria |
๐ก Residency | ๐ณ๐ฌ Nigeria |
๐ Location | ๐ณ๐ฌ Nigeria |
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rok.co/@roseishiekwene |
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https://rose ishiekwene |
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rose ishiekwene |
Skilled in | customer support live chat support email support zendesk freshdesk helpdesk crm dispute resolution virtual assistant communication problem solving remote support microsoft office office365 excel google workspace ticketing systems multitasking time management call center outbound calls inbound calls crm tools slack zoom team collaboration |
Fluent in | english |
Preferred annual pay (min) | $36,000/year |
Preferred hourly pay (min) | $15/hour |
Last seen | 24 days ago |
Signed up | 1 month ago |
Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - 2025: Customer Service Representative @ New Edge Finance
2022 - 2023: Customer Service Representative @ FERSCOAT NIGERIA LIMITED
2021 - 2022: Customer Service Representative @ JIJI.NG
2015 - 2020: Sales Representative & Marketer @ GOLDEN NEW LIFE DYNAMITE
2025 - 2025: Virtual Assistant @ alx_africa
2025 - 2025: CustomerSucessU.org @ CSM Fundamentals
2016 - 2020: Mathematics and Statistics @ UNIVERSITY OF PORT HARCOURT, RIVERS STATE