Remote worker with 11+ years of experience - Last seen 8 days ago

I am a customer experience leader with over a decade of experience in developing and implementing customer-centric strategies and solutions. I have a Bachelor of Commerce degree from Mangalore Institute of Technological Science and a Lean Six Sigma certification from AIGPE™.

Currently, I lead the OMNI Customer Support team at More Retail Private Limited, a joint venture of Amazon and MRPL, where I oversee the customer service operations across all touchpoints, including phone, chat, email, web, and social media. I am responsible for analyzing customer feedback, improving customer satisfaction and retention, and collaborating with other departments to ensure a seamless and consistent customer experience. I have also implemented customer-focused technology solutions, such as mobile apps and online chat systems, to enhance the customer journey and convenience. Previously, I worked as the Head of Customer Support at Kuku FM, where I managed a global team of customer service professionals, and as the Customer Support Manager at Games24x7 and Quikr, where I built and led the customer service teams and improved the operational performance and quality standards.

I have excellent communication and inter-personal skills, proven leadership and coaching abilities, and strong strategic thinking, research, analytical, problem-solving, and decision-making skills. I am passionate about delivering exceptional customer service and driving business results through customer satisfaction and loyalty. I am always looking for ways to increase the efficiency and effectiveness of the work performed and the resources utilized, and to optimize the customer support operations and processes through automation and innovation. I am also certified in creating excellent customer experience from Udemy.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@ravikiran20
LinkedIn	https://www.linkedin.com/in/ravikiran-l/
Skilled in	customer experience team management lean six sigma methodology multi channel support feedback analysis process optimization strategic thinking problem solving decision making technology integration continuous improvement training and dev customer retention automation and innovation quality assurance
Fluent in	englishhindikannadatelugutamilmalayalam
Last seen	8 days ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter