Remote worker with 3+ years of experience - Last seen 3 months ago

I’m a data-driven Customer Success Manager with 5+ years of experience driving growth and retention for SaaS companies. My expertise lies in building strong relationships, solving churn at the root, and turning customers into long-term, high-value partners.

At WhentoWork, I led strategic account success efforts and helped scale the company from $5M to $12M ARR, maintaining a 97% Gross Retention Rate (GRR) and 146% Net Revenue Retention (NRR). I’ve successfully converted over 100+ companies from short-term or trial usage into long-term, contracted customers by identifying expansion opportunities and aligning onboarding with clear business outcomes.

I specialize in:
• High-touch and tech-touch success models
• B2B SaaS (SMB to enterprise)
• Onboarding flows, success playbooks, and health scoring
• Renewal strategy, upselling, and churn mitigation
• Tools: Salesforce, HubSpot, Intercom, Loom, Notion, Asana, Gainsight, Slack


When I joined WhentoWork, we had dozens of mid-market clients using month-to-month trials with minimal engagement. I built a targeted success playbook that included onboarding workshops, customized training, and C-level engagement. Within 9 months, I helped convert over 100 trial users into annual or multi-year plans, driving $128,957 in new ARR and reducing churn by 32%. This initiative directly supported the company’s leap from $5M to $12M ARR, while boosting customer satisfaction and upsell velocity.

🛂 Nationality	🇵🇰 Pakistan
🏡 Residency	🇵🇰 Pakistan
📍 Location	🇵🇰 Pakistan
Remote OK	rok.co/@ranarohail
LinkedIn	https://www.linkedin.com/in/rana-rohail-4a0780212?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Skilled in	customer success saas arr growth retention onboarding churn reduction renewals upselling client engagement account management customer experience b2b tech touch high touch salesforce hubspot intercom loom notion gainsight slack cs playbooks customer health scoring remote work startup enterprise clients excel sheets roi on boarding clients
Fluent in	englishurdupunjabi
Preferred timezone	CST, EST, PST
Preferred annual pay (min)	$130,000/year
Preferred hourly pay (min)	$65/hour
Last seen	3 months ago
Signed up	3 months ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter