Remote worker with 8+ years of experience - Last seen 17 days ago

Customer-focused Customer Success Manager with 6+ years of experience in driving customer engagement, retention, and account management across SaaS, FinTech, and F&B industries. Proven expertise in Salesforce, HubSpot, JIRA, and Confluence to streamline workflows and resolve escalations. Skilled in designing and implementing strategies that improve NPS, reduce churn, and increase upsell opportunities.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@prgaikwad288
LinkedIn	https://linkedin.com/in/pranjali-gaikwad-662a86148
Skilled in	customer onboarding relationship management account management renewals customer satisfaction customer retention churn reduction escalation conflict resolution upselling cross selling strategies stakeholder cross functional collaboration crm customer success tools salesforce hubspot digital adoption data analysis customerhealth scoring communication empathy problem solving qbrs sla process improvement customer advocacy ms excel ms powerpoint
Fluent in	englishhindimarathi
Preferred timezone	IST
Preferred annual pay (min)	$15,000/year
Last seen	17 days ago
Signed up	23 days ago
Badges	🎖 Early adopter