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@novarah

Remote worker with 6+ years of experience - Last seen ago

I am a dedicated and experienced professional offering top-notch customer support and executive assistance services. With a proven track record of delivering exceptional results, I strive to provide efficient and reliable support to help businesses thrive.


What I Offer:

Customer Support:
- Prompt and courteous responses to customer inquiries via email, chat, and phone.
- Handling customer complaints and finding effective solutions to ensure customer satisfaction.
- Managing customer accounts and ensuring accurate and up-to-date information.

Executive Assistance:
- Calendar management, appointment scheduling, and travel arrangements.
- Email management, filtering, and responding on behalf of the executive.
- Research tasks, data entry, and preparing reports or presentations.
Communication Skills:
- Excellent written and verbal communication skills.
- Ability to empathize with customers and address their concerns effectively.
- Clear and concise communication with executives to understand their needs and priorities.

Organization and Time Management:
- Prioritizing tasks and managing multiple projects simultaneously


Skilled in workflow optimization microsoft 365 inbound calls outbound calls communication emotional intelligence google workflow tools on boarding conflict management it service management chat support customer support crm project management virtual assistance appointment setting calendar management time management public speaking windows support email management 
Fluent in english
Preferred annual pay (min) $45,000/year
Preferred hourly pay (min) $22/hour
Last seen 23 days ago
Signed up 1 year ago
Badges ๐ŸŽ– Early adopter

Employment

2024 - Now: Customer Support Representative @ DIGITAL WITCH COMMUNITY

2022 - 2023: Club Secretary/ Executive Assistant @ ROTARY CLUB OF ILORIN PRESTIGE

2021 - 2022: Assistant Club Secretary/ Executive Assistant @ ROTARY CLUB OF ILORIN PRESTIGE

2021 - 2023: Public Image Chair @ ROTARY CLUB OF ILORIN PRESTIGE

2021 - 2022: Youth Director @ ROTARY CLUB OF ILORIN PRESTIGE

2021 - 2023: Editor in Chief @ ROTARY CLUB OF ILORIN PRESTIGE

2020 - 2024: Team Lead Post approval @ YOROCHITV FACEBOOK COMMUNITY

Education

2020 - Now: Master of Science: Computer Science @ Kwara State University, Malete, Kwara State

2012 - 2016: Bachelor of Science: Computer Science @ ESEP Le Berger University Ayelawadje, Cotonou, Benin Republic

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