Experienced remote Help Desk and customer support specialist with a demonstrated history of working in the telecommunications/customer service industry. Proficient in using Microsoft Office products, GSuite, CRM programs such as Zendesk, SalesForce, and ConnectWise, LivePerson, and Okta. Strong information technology professional with a passion for customer service, data entry, and establishing supreme rapport with clientele.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@nikocl |
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| Skilled in | customer support data entry okta salse force zendesk connectwise microsoft word microsoft powerpoint microsoft excel slack macos athena g suite jira confluence google sheets sap |
| Fluent in | english |
| Preferred timezone | -5 |
| Preferred annual pay (min) | $50,000/year |
| Preferred hourly pay (min) | $19/hour |
| Last seen | 3 years ago |
| Signed up | 3 years ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - 2022: CX Support Analyst @ Coinbase
2017 - 2022: Help Desk Technician @ Hargray Communications
2016 - 2017: Technical Support Specialist @ OnPoint Digital
2009 - 2013: Bachelor's of Science in Business Communications @ University of Phoenix