I am a Computer Engineer with over 14 years of experience in advanced technical support, critical systems analysis, and robust IT infrastructure management. My career spans high-complexity industries such as pharmaceutical, banking, and logistics, where I have worked extensively with leading WMS and ERP systems, including Kรถrber EDGE and PAS-X.
I hold an ITIL certification and possess deep expertise in incident management, log analysis, and service monitoring, ensuring high availability and optimal performance in critical and large-scale corporate environments.
Currently, I am strategically transitioning into software development, focusing on back-end technologies (Node.js, TypeScript, SQL) while continuously enhancing my skills in full-stack development (React, TailwindCSS). My goal is to combine my strong infrastructure background with modern development practices to deliver comprehensive, efficient, and scalable solutions.
I am a self-taught professional, highly organized, and committed to continuous learningโqualities I apply both in professional projects and personal initiatives such as API development, workflow automation, and creating educational content.
I seek challenging roles, preferably remote, in innovative companies that value technical excellence and purpose-driven work. I am open to opportunities that allow me to grow as a technical reference and collaborate with multidisciplinary, international, and agile teams.
๐ Nationality | ๐ง๐ท Brazil |
๐ก Residency | ๐ง๐ท Brazil |
๐ Location | ๐ง๐ท Brazil |
![]() |
rok.co/@mhrcardoso |
|
celithoi |
|
https://www.linkedin.com/in/mhrcardoso/ |
Skilled in | react node typescript js html css tailwindcss mysql docker linux windows server support technical support remote support infrastructure service desk customer support help desk itil service now pas x scada serialization wms netsuite office365 zabbix voip ssh batch scripting devops pm2 scrum kanban remote backend frontend fullstack api dev erp warehouse systems |
Fluent in | portugueseenglish |
Preferred timezone | -5,-4,-3,-2,-1,0,+1,+2,+3,+4,+5 |
Preferred annual pay (min) | $40,000/year |
Preferred hourly pay (min) | $15/hour |
Last seen | 2 months ago |
Signed up | 2 months ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - 2025: System Analyst @ infios
2024 - 2024: Support Analyst @ Heroes of Support
2022 - 2024: IT OT Supporter / IT Analyst @ Novo Nordisk
2022 - 2022: IT Support Analist @ Drugstore Minas Brasil
2020 - 2022: Support Analyst @ Siccob Credinor
2017 - 2020: InfraStructure Analyst @ Conectv
2014 - 2017: HelpDesk Analyst @ Jc Serviรงos Medicos
2005 - 2010: Computer EngineeringBachelor's degree @ Faculdade de Ciรชncia e Tecnologia de Montes Claros