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@mhrcardoso

Remote worker with 12+ years of experience - Last seen ago

I am a Computer Engineer with over 14 years of experience in advanced technical support, critical systems analysis, and robust IT infrastructure management. My career spans high-complexity industries such as pharmaceutical, banking, and logistics, where I have worked extensively with leading WMS and ERP systems, including Kรถrber EDGE and PAS-X.

I hold an ITIL certification and possess deep expertise in incident management, log analysis, and service monitoring, ensuring high availability and optimal performance in critical and large-scale corporate environments.

Currently, I am strategically transitioning into software development, focusing on back-end technologies (Node.js, TypeScript, SQL) while continuously enhancing my skills in full-stack development (React, TailwindCSS). My goal is to combine my strong infrastructure background with modern development practices to deliver comprehensive, efficient, and scalable solutions.

I am a self-taught professional, highly organized, and committed to continuous learningโ€”qualities I apply both in professional projects and personal initiatives such as API development, workflow automation, and creating educational content.

I seek challenging roles, preferably remote, in innovative companies that value technical excellence and purpose-driven work. I am open to opportunities that allow me to grow as a technical reference and collaborate with multidisciplinary, international, and agile teams.


Skilled in react node typescript js html css tailwindcss mysql docker linux windows server support technical support remote support infrastructure service desk customer support help desk itil service now pas x scada serialization wms netsuite office365 zabbix voip ssh batch scripting devops pm2 scrum kanban remote backend frontend fullstack api dev erp warehouse systems 
Fluent in portugueseenglish
Preferred timezone -5,-4,-3,-2,-1,0,+1,+2,+3,+4,+5
Preferred annual pay (min) $40,000/year
Preferred hourly pay (min) $15/hour
Last seen 2 months ago
Signed up 2 months ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2024 - 2025: System Analyst @ infios

2024 - 2024: Support Analyst @ Heroes of Support

2022 - 2024: IT OT Supporter / IT Analyst @ Novo Nordisk

2022 - 2022: IT Support Analist @ Drugstore Minas Brasil

2020 - 2022: Support Analyst @ Siccob Credinor

2017 - 2020: InfraStructure Analyst @ Conectv

2014 - 2017: HelpDesk Analyst @ Jc Serviรงos Medicos

Education

2005 - 2010: Computer EngineeringBachelor's degree @ Faculdade de Ciรชncia e Tecnologia de Montes Claros

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