Accomplished Backoffice and Credit Supervisor with 5+ years of experience in operational leadership, customer support, and remote team coordination. Recently transitioned into a backoffice operations role, bringing strong analytical thinking, compliance oversight, and cross-departmental collaboration to optimize organizational efficiency. Recognized for driving revenue growth, streamlining workflows, and managing diverse teams. Open to full-time remote opportunities globally in administrative operations, virtual assistance, and support leadership roles.
๐ Nationality | ๐ฐ๐ช Kenya |
๐ก Residency | ๐ฐ๐ช Kenya |
๐ Location | ๐ฐ๐ช Kenya |
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rok.co/@mercynanjala229 |
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https://www.linkedin.com/in/mercynanjala |
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n.an.j.a.l.a |
Skilled in | customer support remote support virtual assistant admin support operations backoffice data entry excel office365 microsoft office google workspace erp process improvement reporting compliance team management performance analysis communication leadership problem solving analytical skills email management remote tools slack zoom asana notion airtable trello crm zendesk helpdesk workflow optimization time management task coordination |
Fluent in | englishswahili |
Preferred timezone | +3,+2,+4 |
Preferred annual pay (min) | $40,000/year |
Preferred hourly pay (min) | $20/hour |
Last seen | 3 months ago |
Signed up | 3 months ago |
Badges |
๐ฉโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2025 - Now: Back Office Supervisor @ Watu Africa
2022 - 2024: Credit Supervisor @ Watu Africa
2019 - 2022: Credit Officer @ Watu Africa
2025 - Now: HRP
2015 - 2019: Bachelor of Business and Office Management @ Technical University Of Mombasa