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@mercynanjala229

Remote worker with 7+ years of experience - Last seen ago

Accomplished Backoffice and Credit Supervisor with 5+ years of experience in operational leadership, customer support, and remote team coordination. Recently transitioned into a backoffice operations role, bringing strong analytical thinking, compliance oversight, and cross-departmental collaboration to optimize organizational efficiency. Recognized for driving revenue growth, streamlining workflows, and managing diverse teams. Open to full-time remote opportunities globally in administrative operations, virtual assistance, and support leadership roles.


Skilled in customer support remote support virtual assistant admin support operations backoffice data entry excel office365 microsoft office google workspace erp process improvement reporting compliance team management performance analysis communication leadership problem solving analytical skills email management remote tools slack zoom asana notion airtable trello crm zendesk helpdesk workflow optimization time management task coordination 
Fluent in englishswahili
Preferred timezone +3,+2,+4
Preferred annual pay (min) $40,000/year
Preferred hourly pay (min) $20/hour
Last seen 3 months ago
Signed up 3 months ago
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๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2025 - Now: Back Office Supervisor @ Watu Africa

2022 - 2024: Credit Supervisor @ Watu Africa

2019 - 2022: Credit Officer @ Watu Africa

Side Projects

2025 - Now: HRP

Education

2015 - 2019: Bachelor of Business and Office Management @ Technical University Of Mombasa

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