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melanies

Remote worker in Bristol, UK with 3+ years of experience - Last seen ago

- Empathetic, personable, reliable, curious and considerate Customer Support Specialist, who is competent in liaising with all levels of stakeholders to build good relationships.
- 9 yearsโ€™ experience of remote SaaS support gained in a wide variety of organisations.
- Skilled in driving customer education, engagement and providing quality, timely responses or updates by chat (Skype, Slack, Teams), email, phone and screen-sharing with a calm and reassuring tone.
- Proficient in developing customer-facing knowledge articles and help documentation, collaborating with internal stakeholders and undertaking research in multiple channels to find the best practice or answer.
- Able to understand customer requirements, develop user stories and easily translate technical information into laymanโ€™s terms.
- Experienced in beta testing, writing manual test plans and documenting bugs.
- Passionate about delivering a world-class customer experience.
- Enjoys managing a busy SLA-driven workload and the constant challenge that SaaS customer support offers.
- Committed to knowledge sharing and learning, with a particular interest in programming languages.


Skilled in customer support saas 
Fluent in english
Preferred timezone UTC, UTC+1, UTC+2
Preferred annual pay (min) $55,000/year
Last seen 2 years ago
Signed up 2 years ago
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Employment

2020 - Now: Contract/Freelance Support Analyst @ Various

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